Review Time
I am based in EU and purchased a product from LMCHING after finding it through Google Shopping.
The website:
Displays prices in EUR
Targets EU (localized interface)
Promotes free shipping
Does not clearly disclose at checkout that goods are shipped from outside the EU
Only after placing the order did I discover that the product was dispatched from Hong Kong/China.
As a result:
Delivery took more than 3 weeks instead of the advertised 3–6 days
The shipment was transferred between multiple carriers
I was asked to pay +35% on top in import VAT and customs clearance fees
There is no prominent disclosure near the product price or during checkout stating that import duties are not included and that EU customers will be required to pay additional mandatory charges.
The only reference to Hong Kong appears in the footer of the website, which is not sufficient transparency for EU consumers.
When I refused to pay the unexpected customs charges and requested a refund, LMCHING declined, stating that their policy does not allow refunds for refused shipments due to unpaid duties.
In my view, this is a misleading commercial practice because the total payable cost is not transparently presented before purchase. EU consumers expect VAT-inclusive pricing unless clearly stated otherwise.
I would not have placed this order had I known the product was shipped from outside the EU and that additional mandatory charges would apply.
Buyers in the EU should be aware of potential hidden import costs when purchasing from this website.
I just received a counterfeit face cream from the company, along with unexpected customs fees. The product name isn’t listed on the official website, and both the description and logo are clearly fake. It's shocking how a business can sell such misleading health-related products.
I was genuinely pleased with my shopping experience. Everything went smoothly—the site was easy to navigate, ordering was quick, and my package arrived exactly when expected. The item was well-packaged and met my expectations perfectly. It left me feeling great, and I would definitely return for future purchases.
I had a disappointing experience with this company. They claim to ship within 24 hours, yet I've been waiting for 2 weeks. Even the courier was more helpful, informing me that they received the order number but no package. Their emails indicated my package was shipped, then later stated it had not yet shipped! They seem confused at this point. Thanks for nothing. I and my legal representative await your response.
Terrible and misleading. They advertised delivery between the 5th and 8th, fully aware they couldn't meet this timeline. They offered apologies and generic responses without any solid information or tracking. DO NOT USE THIS SERVICE. Now, 22 days later, there's still no information or products. I requested a refund but received no response. Avoid at all costs.
Overall, I was quite satisfied shopping online. The process was seamless—the website was user-friendly, ordering was quick, and my package arrived right on time. The product was well-packed and looked exactly as expected. It left me with a positive impression, and I would definitely shop here again.
I’ve been waiting weeks for a product. I’ve emailed for help, but it takes days to receive unhelpful responses. They refuse to issue a refund despite the item being lost. I do not recommend this business. In response to their reply, their claims are false. Delivery was never attempted. The courier even asked me if the item had been delivered, and I confirmed it had not. I’ve been emailing their support team constantly, but responses take days. I’ve always replied immediately. If they refuse to refund me for an undelivered order, it feels like theft. I am exhausted from pursuing this. Either find my order and ensure it’s delivered, or just refund me. Anyone reading this, please don’t order from this company. They lost my order, and now they’re trying to blame me.
Absolutely five stars! I love these spa treatment eye patches! They’re the best I’ve ever used—refreshing, gentle on the skin, and the results are visible immediately. My under-eye area feels smoother, brighter, and more hydrated after each use. The delivery was impressively quick, which is always a plus. Highly recommend this product and I will definitely order again!
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