loanya.de

3.3
3.3 Based on 30 reviews

Seit 2020 steht LOANYA für hochwertigen, personalisierten Schmuck mit Bedeutung. Über 250.000 Kundinnen und Kunden weltweit vertrauen bereits auf unseren Schmuck – jedes einzelne Stück wird individuell gefertigt und sorgfältig von Hand veredelt. Unsere L...

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Average Rating

3.3

/
5

30 Reviews

5 Star
47%
4 Star
6%
3 Star
3%
2 Star
0%
1 Star
44%

All Reviews

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Review Time

stuart parker
What a disappointment! I’ve been scammed I ordered a necklace for wife and the quality was poor the

What a disappointment! I’ve been scammed I ordered a necklace for wife and the quality was poor the tags on the item were difficult to read ! I wasn’t able to return it was against policy ! Worst of all I found the same necklace on AliExpress for £7:99 and I just paid £60 what a rip off

1
Date of experience: Feb 01, 2026
Marigold B.
Horrendous support experience.

The customer service is absolutely dreadful. After sending an email, I received a response indicating that processing would take up to 7 days. However, after waiting 14 days, there was still no reply. It seems they deliberately delay responses until the return deadline is missed, just to keep the funds. I won't be using this service again.

1
Date of experience: Jan 14, 2026
Caroline
Disappointing experience with the bracelet

I ordered a star sign bracelet that looked delicate and charming in the pictures. First, I was unaware it was being shipped from overseas; when it finally arrived, it looked nothing like the advertisement. The chain was entirely different, and the charm quality was lacking. I wouldn't recommend this site.

1
Date of experience: Dec 26, 2025
Sir_KOKY68
Never arrived ...poor service

My order never arrived. The customer service replies were frustratingly automated. I suspect these necklaces were part of a holiday scam on social media, and I fell for it. I should have read the reviews (and disregarded the fake ones).

1
Date of experience: Dec 23, 2025
Zack Bell
Subpar quality

The item feels cheap and poorly made, and it's overpriced. I found much better quality elsewhere at a fraction of the price.

1
Date of experience: Dec 20, 2025
mesince241075
Order didn't arrive as promised

My order didn't show up when it was supposed to. I reached out to customer service and received an automatic reply stating it might take 14 days for a response. Then, I got an email saying it had been shipped and delivered before I even placed the order… I would not recommend this service.

1
Date of experience: Dec 17, 2025
Tod Sanders
Product doesn't match the advertisement!

I ordered a star sign bracelet that looked delicate and lovely in the photos. First, I was unaware it was being shipped from overseas, and second, when it arrived, it bore no resemblance to what was shown. The chain was completely different, and the charm quality was poor. I wouldn't suggest using this site.

1
Date of experience: Dec 16, 2025
Imelda Price
A wonderful Christmas gift

The necklace I ordered is absolutely gorgeous. It was based on a child's drawing and holds immense sentimental value. The craftsmanship is beautiful. I couldn't have asked for anything more. Thank you so much!

5
Date of experience: Dec 16, 2025
Jeanie Anderson
Still waiting for my order…

I ordered a personalized necklace as a Christmas gift at the beginning of December. Since then, I've heard nothing. No communication or delivery confirmation. After emailing a query, I received a reply a week later, stating there was an error with the personalization and they needed to remake the order. Still no delivery date confirmed. I would steer clear.

1
Date of experience: Dec 05, 2025
Chelsea Morris
Exceptional attention to detail

Even the tiniest letters in the engraving were clear and precise. Truly professional craftsmanship.

5
Date of experience: Dec 02, 2025

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Business Details

  • Seit 2020 steht LOANYA für hochwertigen, personalisierten Schmuck mit Bedeutung.
    Über 250.000 Kundinnen und Kunden weltweit vertrauen bereits auf unseren Schmuck – jedes einzelne Stück wird individuell gefertigt und sorgfältig von Hand veredelt.

    Unsere Leidenschaft ist es, Erinnerungen in Schmuck zu verwandeln.
    Ob mit Gravur, Namen oder Geburtsstein – jedes Schmuckstück entsteht mit Liebe zum Detail aus langlebigen, wasserfesten Materialien wie 316L Edelstahl oder 18K Vergoldung.

    Wir stehen für Qualität, Transparenz und persönlichen Kundenservice.
    Ob als Geschenk zum Geburtstag, Muttertag oder als Ausdruck von Liebe und Verbundenheit – LOANYA kreiert Schmuck, der Menschen verbindet.See more

  • email kundenservice@loanya.de
  • language https://loanya.de

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