Review Time
My initial experience with them, booking was great (arranging for an earlier pick up and extending the storage duration). They were very kind and accommodating, esp when I needed to push up the date of collection so I could leave the country earlier to due bereavement in the family.However, my experience with the return of items was bad. I booked a date for returns more than a month prior. On the day I waited from 10 to 4pm and as they hadn't delivered the items yet, I contacted them since there was only 2 hours left on the delivery window. The employee told me they wouldn't be delivering my items and that I shouldn't have been able to select that date as the warehouse was closed. No one thought to contact me all this while to inform me about it, they unfortunately didn't seem apologetic for the mix up, and now I have to wait another 2-3 weeks for my items as I will be away on a placement:(
Exceptionally secure facilities for storing your belongings. Clean, well-maintained, and offer peace of mind. Friendly, helpful staff make storage process smooth. Convenient access and strong security measures in place. Competitive pricing and flexible storage options available. Highly recommended for reliable and secure storage solution.
I booked a collection and storage with them but I had to cancel it as it was unreliable, and had no option to take my items to reception before they arrived. Materials were four days late, then collection instructions changed on the go, as first they say I would receive tracking updates and ETAs, but then on the date they told me collection could happen at any time from 10am to 6pm like other storage companies. I asked them if they at least could give me a 20 minute heads up to take 7 boxes to reception but they told me they couldn't do so, and that I should leave my things at reception. I have been told by email that there would be no ETA information, nor a phone call, during collection.I was unable to leave all these boxes at reception as this isn't allowed and cancelled the storage. Also because I am not able to wait 8 hours with boxes for a collection that might also get delayed.I think it should be unacceptable for companies that make profit on students to have this treatment. They expect us to wait 8 hours for them, sometimes being a couple of days late, and then not even giving us time when we need to move 7 heavy boxes. The service isn't cheap either.For international students that need to have a reliable service in order to go back home for the summer, I recommend using another service, as some bigger moving companies tell students exactly their arrival time. In the four student accommodations I lived in, none of them allowed me to leave so many boxes in reception by themselves for a whole day. It is a pity that they don't accept responsibility
I decided to try Local Student Storage this summer and am very impressed with their level of service. My D received 4 email updates as to the whereabouts of the driver and pickup with the last one containing a photo of her storage items as they were left in reception in order for her to catch her flight. In addition, they took my D's plants which is not typical of a storage company, and the storage is climate controlled which I also did not get last year. Also, when I chatted with them online on the weekends from the U.S., Harry immediately responded both times. In addition, it has been very easy to use their website. Kudos to LSS for providing great service!
Clean and organized storage facilities. Top-notch security for peace of mind. Belongings kept safe and secure. Helpful and accommodating staff. Smooth and hassle-free process. Highly recommended for trustworthy storage solution.
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'We are a student-led storage company that was set up with the aim of providing an affordable & personable service for students that either aren't able or don't want to take all of their belongings home over the Summer months. We provide boxes for you to pack your items into, we then return to collect your items, store them over the Summer and return them right to your door when you get back to university!'
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