Review Time
Great prices with genuine savings. I like the app and website although both are glitchy, crashing and prices changing. But it seems to be the best value hotel booking site.
LockTrip is the best hotel booking platform in the world! I’ve been using it for years and they always surprise me with incredibly good prices. Their support team is simply amazing – they respond quickly and are always helpful whenever I have a question or run into an issue. Ever since I discovered LockTrip, I haven’t used any other booking platform.
I gave this company a second chance and booked a room, only to be contacted later and told the booking was "unsuccessful." This follows a series of systemic issues with their platform. I initially attempted a booking where the payment didn’t go through, and when I tried a second time immediately after, the price had jumped by 50 euros. While the support team was initially responsive and promised to escalate the issue to management to "make it up to me," the handling of my claim was completely unprofessional. Management simply shifted the blame to my card rather than taking responsibility for their own platform error.Based on this experience, I question the fact they have partnerships with the hotels they advertise. As a first-time user, I found the customer service awkward and the platform entirely unreliable. I would not trust them again and strongly recommend staying away. I will be raising a formal claim with the local consumer protection authority to review their practices.
Locktrip is an hotel reservation platform similar to Booking or Agoda. I had been tracking hotel prices here for a while — the prices were usually good, but I always had the fear of “What if we have problems at the hotel with the kids?” So for the first time yesterday, I gathered the courage to make a hotel reservation.Yesterday, I completed a reservation through this website — including the tax I paid at the hotel — for 260 EUR, whereas the cheapest price online was ETStur’s(Turkish hotel website) price of 305EUR.I didn’t face any issues during check-in or check-out.From now on, I can say it has moved to the top of my list of websites to check when searching for hotels.
First time I booked via LockTrip, everything finally worked well.Managed to find room of a certain class at TTC Rihana Resort El_Gouna that was not available in any other channels.I just hope to receive also confirmation from the hotel at the time when booking is confirmed by LockTrip. This would create surety of successfully reserved accomotation. Customers Support helped us to get the ok from hotel, and we were Happy with that.Definitely recommended!Ekuvita
They have fantastic customer support. They answer and address all the problems so fast. They are always helpful. You feel very protected as a customer. Plus, if you compare the prices with other booking websites and apps, they are so much cheaper. My daughter had an accident at a hotel I booked through Locktrip app, and I contacted them, stated the facts, and circumstances. The hotel was found liable for the injury, and after checking with the partner provider, they have approved the compensation request. The whole process was done so fast,and they kept me updated all the time. 5 stars from me!
Locktrip gives great rates and awesome customer service. I have booked hotels all over the US with them with no hiccups, but my last reservation I scheduled for the wrong dates for my stay. They were able to contact the hotel for me and have MY MISTAKE sorted out with a few minutes without any extra fees. I can't thank them enough!
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