reserve2.hotelguides.com

4.6
4.6 Based on 461 reviews

...

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Average Rating

4.6

/
5

461 Reviews

5 Star
85%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
10%

All Reviews

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Review Time

Tammy Smith
Edgar Jesus was very friendly and a pleasure to speak with. He was very helpful with all of the in

Edgar Jesus was very friendly and a pleasure to speak with. He was very helpful with all of the information I inquired about . Thank you for such great service Edgar!!!

5
Date of experience: Mar 01, 2026
Julonda Bill
Belinda did a grateful job and very understandable and she was friendly kina ....Belinda excellent!.

Belinda did a grateful job and very understandable and she was friendly kina ....Belinda excellent!....thank you very much Belinda....

5
Date of experience: Mar 01, 2026
Stephanie Winfree
Tried to book at Hampton inn and they took my credit card info and hung up on me 2x stating 2 separa

Tried to book at Hampton inn and they took my credit card info and hung up on me 2x stating 2 separate incidental rates one for $50 and the other call stated $100. Jorge made it much easier to book a room during this stressful time for my family bc of death of my sister. Thanks Jorge! Hope the stay is pleasant.

5
Date of experience: Mar 01, 2026
Victoria Ramilo
Terrible customer service Terrible company Not sure if this company is a REAL Company or AI GENERA

Terrible customer service
Terrible company
Not sure if this company is a REAL Company or AI GENERATED
PLEASE BE AWARE
Trying to cancel my reservation about a month in advance but they said they have to have review?

1
Date of experience: Mar 01, 2026
Charles McMillon
My reservationist was very very professional. Even though l had trouble with my devise, lsabella was

My reservationist was very very professional. Even though l had trouble with my devise, lsabella was very, very patient during the hotel booking process and seemed like there was a smile on her face, although l could not see her, all the time it took for my devise to upload my information. Thank you, Isabella.

5
Date of experience: Feb 28, 2026
Raymond Collins
The person was polite with patience. Answered my questions with good outcomes. Very helpful in reach

The person was polite with patience. Answered my questions with good outcomes. Very helpful in reaches my goal of securing a reservation.

5
Date of experience: Feb 28, 2026
Reginald Harris
Julio was born with fantastic customer services!!! I was in the hotel industry for 38 year in SF in

Julio was born with fantastic customer services!!! I was in the hotel industry for 38 year in SF in upper management, so when I say this young man is fantastic, I know what i am talking about.

5
Date of experience: Feb 27, 2026
Robert Staudt
I was informed by call specialist I would be told my rate for my room, after they applied my Hilton

I was informed by call specialist I would be told my rate for my room, after they applied my Hilton honors rewards at check in, the front desk in Colchester Vermont Hampton inn, told me I have to call 3rd party who reserved room for my rate. I am completely in the dark about my nightly rate after 14000 points were applied. I have no idea where the confusion or misinformation is coming from, but, this is a major inconvenience. I have to make a call to fix this, that I don't have time for.

1
Date of experience: Feb 26, 2026
Peggy
I specifically asked for the Gleave wedding rate thinking I was contacting the Holiday Inn directly.

I specifically asked for the Gleave wedding rate thinking I was contacting the Holiday Inn directly. The gentleman who was on the phone with me told me that the rate he was giving me was that wedding rate. That was a lie since this is a third-party agency!!! your representative could not give me the accurate rate which was 129 a day since he doesn’t work for them. He should have said as soon as I told him I wanted the Gleave wedding rate that he could not offer me that because he was not a representative of the Holiday Inn. instead, he misrepresented himself and your company and gave me a random rate that I did not request. I would like my money back since he misrepresented himself and your Firm.

1
Date of experience: Feb 26, 2026
Cooky Coffey
Russell is nice young man. He was detailed and made sure I understood everything, from price to typ

Russell is nice young man. He was detailed and made sure I understood everything, from price to type of bed. Made sure I knew the rules about notifications for late arrival. Overall made me feel like I was going to be treated well.

5
Date of experience: Feb 25, 2026

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