Review Time
Absolutely fantastic service from Loghouse! Everything was handled so quickly and professionally from the first inquiry to the finished build. Highly recommend them if you want a quality log cabin with minimal fuss and incredible speed
Absolutely delighted with my new garden room office from Loghouse.ie . Martin was a pleasure to deal with, and Tom and his partner did a fantastic job- quick, neat, and finished to a really high standard. Excellent service all round!
Communication poor , no one take accountability for any delays or mistakes , Carlos sales person mis measured . 5 days into build no where near complete what was supposed yo be a two day job , already been paid so we arent too priority now , DO NOT WASTE YOUR TIME-WITH THEMUPDATED 03.11Your company before this basic reply tried to report my comments as defamation but now you would like my assistance I would never recommend your company to anyone and the fact no one signs a mail is also a strange cop out ,
We purchased the one bedroom hybrid log house and it has just been completed. It's a beautiful building and the workers are top class, they work really hard and the finish is superb. We had two delays, one caused by bad weather from Storm Amy and the other by a problem with production, these things happen, it was worth it in the end.Edited to add: we dealt with Carlos in Athlone and found him great, he dealt with our queries promptly and he made useful suggestions. If I had a suggestion it would be to include an example of the hybrid loghouse in the Athlone sales office, otherwise a very positive experience thank you.
Half way through what was supposed to be a two day build and has now run to almost a week and going into a bank holiday weekend our garden is a mud bath and the back is full of pieces of a log cabin that seem to be the wrong parts or at least this is the nonsense we are being told. We dealt with Dermot initially and then unfortunately moved to Carlos. Now we realize that you get promised the sun and the stars full payment is made and that’s it poor almost non existent communication and we’ve had additional costs due to other contractors we have had to mess around because of the joke Loghouse.ie operate as. We tried to raise our concerns today but apparently when you ring nobody is available to deal with any issues and we were told to email! Let’s hope the next few days see this project finished and all of their mess removed from our garden. To anyone else considering using them please be warned and avoid!Update:Following your response Loghouse.ie, I find your comments odd as you tried to have the feedback taken down citing it was defamatory. We were told on a friday to email not on a Saturday, we were told by the builders the delays were due to the incorrect build materials being supplied to the site not the weather. Perhaps it would be timely for you to respond to our feedback email that we sent. RegardsCustomer.
My One Bed Type E loghouse was completed this week and I simply could not praise Alvydas and Cameron enough for their work which was precise, professional and thorough..... and fast! Since my first contact with David at Fernhill, Athlone I've found the company to be reliable and professional. The loghouse is lovely: spacious and well designed and the materials in it seem to be of the highest quality. I'm amazed that the cabin, which cost me €21000, is fully insulated and comes ready to move into. Highly recommended.
Excellent customer service from Stephen from the outset and the fitting crews were highly efficient , very helpful and did an excellent overall job. Our 5mx4m cabin looks magnificent , our one issue is that the cabin door doesn't come with a Door Stop !
Edit to include reply to Loghouse reply-- No mention in your reply of your Ts and Cs. No surprise there. Tried to pull the wool over my parents eyes and provide a non existent document, to avoid addressing all the issues. - Your service man took photos of a few parts that were in need of repainting after the winter. He didn’t take photos of the build issues and the rotting windows, warped doors etc We painted externally many times. See other reviews with exactly same issues. We can’t all be wrong. - You offered to come and fix your work at a cost that should have been covered under warranty. - a third party was here and spoke in a way I didn’t agree with. Not me. I said we would not have him here again and apologised for that. Your service man stayed 20 minutes chatting to same man about their lives.Numerous reviews say the same thing. Cheap products, leaking cabins, rotting windows. And a warranty that means nothing it seems. Be very careful if buying a cabin from this company. Interesting to see the positive reviews are of recent builds. Give it a few years and see how your cabin is doing then. Your initial dealings when purchasing and building may be good, but watch out for a few years down the road if any problems occur. I have been dealing with them on behalf of my elderly parents.Be careful with their Terms and Conditions. We were never given any at the time of the build in 2016. Yet once we have issues with leaks, poor quality windows and doors, questionable build, they suddenly provide a detailed Ts and Cs, with no customer signature. These Ts and Cs are packed with different reasons why they won’t cover any issues under warranty. The list is extensive. Explained to them it isn’t valid without a signature. My parents had never seen them before. They insist it was up to the customer to keep signed copy. I tried to explain to them that it is for their benefit to keep signed copy. They can’t provide it. My parents have kept all paperwork and the only signed paperwork was a Completion of Works. The only requirement was to paint external cabin within two weeks of build. Nothing else. They have used this as a reason for not fixing loads of issues with the cabin, such as leaking, poor quality windows and doors, tongue and groove not installed well etc. interestingly, other friends had same problem with theirs and finally the company agreed to clad the whole cabin and fix all the issues. We are not the only ones it seems. My elderly parents bought a cabin from Loghouse in 2016. This cabin had a 10 year warranty. They are not honouring this. They have found excuse after excuse not to fix the leaks and issues we are having. They have said it’s down to neglect of the cabin. We have proof that we have painted the external part of cabin many times over the years. It was not neglected. I could go into all the details but it’s just too long to explain. We are not the first to have these issues as we have friends who also did, and they had to fight long and hard for the company to finally recognise it should be covered under warranty. They have an answer for everything. Nothing will be their fault. Their reply to this will no doubt give every excuse of cabin neglect. This was not the case. In short, do your research well because the after care service has not been satisfactory at all. The cabin seems to be badly build and of cheap quality. Even their service man came to check it out and told me he had replaced so many windows as they were “cheap windows provided to keep the cost down”. The response by the company on this was we had not ordered premium windows! So be warned. Potentially expect leaks and rotting wood if you buy non premium!Also, I told them I would put up a review here and they said I was not their client so could not. I checked Trust Pilot rules and it said any dealings with the company count. Sorry Loghouse. I tried long and hard to resolve this without coming here. Don’t throw terms and conditions at customers that didn’t exist or were never given at the time of purchase, without showing proof of signature. Warranty is there for a reason. I see other reviews had same issue (see COD Cork for example). Lastly, I see Loghouse have replied in a message to a negative review, asking the customer to remove their review from Trust Pilot. Surely this isn’t how Trust Pilot works. I question if maybe there are many negative reviews removed. If only they had honoured their warranty and not thrown a non signed Terms and Condtions at us, which my parents had never seen. My parents are now left with a leaking cabin, swollen doors that have big gaps in them due to quality of wood, and windows that are rotting. And customer service that will blame everything on neglect and take no responsibility. Be very careful as their new terms and conditions leaves them not responsible for any problems really
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