Review Time
Update 10/11/2023. Despite the below reply we’ve had no direct contact from Loghouse. My mother can’t even close the bathroom door. I don’t mean lock I mean close the door. There is now condensation forming on the inside windows and piles of rubbish all over the site. The condensation is clearly due to the fact they forgot to install windows and the rain has soaked the interior of the house. The carport still hasn’t been finished and there are planks of wood awaiting installation on the ground. What annoys me the most, besides the lack of communication and the botched work, is that they are making their supplier my mother’s issue. That is not our problem, it’s theirs and instead of biting the bullet, as any well intentioned company would do, and get the doors elsewhere, they let an elderly woman in this situation.Embarrassing!8/8/2023 Still waiting for the cabin to be finished. Already one month late. Wrong windows came and needed replacing. 2 windows were forgotten so the rain has been coming into the cabin from the beginning. Warped inside doors. My mother is elderly and is currently living in a caravan awaiting completion. Paid up front and everyone is blaming suppliers for the problems and not taking responsibility. Absolute nightmare. Rubbish and bits of wood are thrown everywhere inside and outside. The flooring also has sustained some scratches and stains.
The lack of communication from management was the issue I had with Log House.ie.Delay after delay due the lack of communication compounded the build.Robert Daukintis the Head of Sales of loghouse made promises after promise about when we would get the replacement internal door. It took 6 weeks from when the build was complete to when the replacement door arrived and was installed. It took initially 2 weeks for anyone at head office in Dublin(Even the salesman had trouble with the communication) to respond with time line of when the replacement door would arrive and another 4 weeks with promises made and broken before the door was installed.Loghouse.ie asks for full amount up front before the cabin is build. This means that you have no leaverage to get and snag fixs done in a timely manner.In hindsight I should have negotiated paying 90 percent up front and the last 10 percent once everything is completed to my satisfaction.My advice to anyone buying a cabin from loghouse.ie is to keep 10 percent back until everything is completed properly. Money is the best leverage to get companies to finish jobs properly.However, the cabin is now complete after a 6 week delay, and it is a great product, and we are happy with it. Our salesman at Fernhill in athlone was outstanding to deal with and was just as annoyed and frustrated as we were with all the unncessary delays. Anyone buying from this company needs to negotiate to hold back 10 percent of the price so you can get any snags finished in timely manner.
I can highly recommend Loghouse.ie if you’re interested in getting a cabin. From meeting with Steven O’Driscoll in the Cork, he made the whole process easy and a pleasure to deal with. Highly efficient and very professional. Then came Alvydas and his build team to install our cabin. They came Wednesday morning and were all done by 12 noon on Thursday. Their work rate was exceptional and he consulted with me through the build. Unbelievable work rate and yet again very professional. We could not be happier with our experience from start to finishPat in Cork
Just got an Ashford contemporary log house clad in thermoclad wood. I love it. Everything so far regarding the whole experience has been fantastic. Aaron in Glen of the Downs is such an asset to the company and the guys who installed it have been amazing. Alex was exemplary.My teenage kids can’t wait to use it now
I just got my kilkenny room built..absolutely thrilled with it..from start to finish was a great experience. From Stephen over the phone to the 3builders who built it.Very nice,very professional. any questions were not to big or to small,very happy to help..just to paint it next and my son will have his amazing games room👍👍👍
Dermot & Carlos in Athlone were very professional and so easy going. As a person in the Timber trade i was going to be particular on what i wanted and quality. The build is of very strong structure, well installed. The 2 men stood and completed works in 6 days. Worked well with my other trades on site. To say im happy would be an understatement. The painters did a tidy job and left the place spotless. Thanks again lads
We are delighted with our Eco Garden Room from LogHouse. From the outset we have been impressed with the professional and proactive response we experienced at all stages. Whenever we had questions about the timing and process and the painting, they responded in a timely way with clear information The build team were incredible, efficient, hardworking and cleaned the site on completion. We have already recommended LogHouse to friends and family with confidence.
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