Review Time
Horrible service and horrible customer service. You will not get a refund unless you are a month within first purchasing. The program takes some time getting used to.
Very difficult to use. Gave up on it. Just saw they were renewing my subscription. Cancelled it. They went ahead and want to bill me for the next 365 anyways. I asked to speak to a supervisor, they said none are available. Rip off company, and terribliy unhelpful. But very good at grabbing the money without procurring a service.
We were long time customers for Logmein and it worked great. We were able to remote into computers instead of driving 45 minutes to trouble shoot issues. However, our business closed 6 months ago, and they are refusing to refund us for the auto-subscription. They charged our credit card without notification and are now refusing a refund even though we called the same day saying that it is the terms. If you want to save yourself the pain of $1500+ out of your pocket, cancel your subscription before you forget to turn off the auto renew!
The product worked well for many years, but my health organization recently blocked the product due to security concerns. I suspect that many companies will have similar issues as it bypasses normal security measures designed ot protect the internal network. When I asked for a refund for the unused portion of the subscription, the company refused, even though the request was made 2 days after it renewed. They also do not provide notice of impending renewals. Caveat emptor.
Terrible experience with Logmein.Flipped free service to subscription and refused to consider refund when informed of error. Avoid at all costs. To add insult to injury was mid Covid and we were under immense pressure. Shocking tactics.
What a deceptive experience. I received service from Sara. She informed me that my renewal for the basic package would be $350 but she's giving me a 25% off to renew at $262. I proceeded to renew at the price. Then logged into my account to find my original invoice at $272 for renewal. Wowwww, thanks for the $10 off. I email Sara back about clarity for this and she claimed that at the time that was the renewal cost, yet disregards the attached invoice I included. I email how deceptive that was but she didn't respond until I asked for cancellation. She replied that she had transfered me to the cancellation team. And here I am today searching what log me in charges for the basic package to find it at $30. What a shitting experience I have with the reps trying to rip off their long time customer. I'm moving on from this BS.Sara Arriola | Customer Success Specialist
If you wanna cancel, you will not get a heads up email from the company as usual like with Microsoft and all the other companies. So be aware, if you don't cancel with the support and you get the cancellation approved by an email, you will be stuck forever.I did the online cancellation, and I had no products in my product list, but still got charged for my product, which I had for the last 10 to 15 years, which worked perfect when ist was LogMeIn, but I don't need it now anymore. But you can't get out !online!, and you just get the bill when it's too late. So be aware!!!
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