Review Time
This review is lengthy due to a drawn-out process. I left two gaming consoles for repair after being asked to provide videos of their issues (one had a significant error, the other had a graphical glitch). After submitting the videos, I received a reasonable quote for both repairs and decided to drop them off despite the distance about three weeks ago. The repair took longer than expected due to parts sourcing difficulties. Upon picking them up recently and inspecting them at home, I was very disappointed with their condition. They were returned with visible scuffs and marks, especially on one console. I take great care of my gaming items, and they were not in this state when I left them. While I appreciate the effort to fix the consoles, neither issue was resolved, and the condition they were returned in was unacceptable. Minor parts were missing or damaged, which detracted from their original state. I had specifically requested careful handling, as I maintain my items in pristine condition. The staff member who assisted me during pickup was helpful and attentive, and I appreciated his willingness to assist my friend with her phone issue. However, I cannot overlook the damage done to my consoles during the repair process. I believe items should be treated with care, and the condition they were returned in was simply not good enough. I've reached out to the shop with photos of the damage but have yet to receive a response. I hope sharing my experience will help others consider their options before leaving valuable items for repair.
This review is detailed due to a lengthy process. I left two gaming consoles for repair after being asked to submit videos showing their issues (one had a significant error, the other had a graphical glitch). After providing the videos, I received a reasonable quote for both repairs and decided to drop them off despite the distance about three weeks ago. The repair took longer than anticipated due to parts sourcing difficulties. Upon picking them up recently and inspecting them at home, I was quite disappointed with their condition. They were returned with visible scuffs and marks, especially on one console. I take meticulous care of my gaming items, and they were in much better shape when I left them. While I appreciate the attempt to repair the consoles, neither issue was resolved, and the condition upon return was unacceptable. Some minor parts were missing or damaged, which affected their original state. I had specifically requested careful handling, as I keep my items in pristine condition. The staff member who helped me during pickup was attentive and even assisted my friend with her phone issue, which I appreciated. However, I cannot overlook the damage to my consoles during the repair process. I believe that items should be treated with care, and the condition they were returned in was simply inadequate. I've contacted the shop with pictures of the damage but have yet to receive a reply. I hope sharing this experience will guide others in considering their options before leaving valuable items for repair.
I needed a new phone screen, and the team at the branch handled everything swiftly and at a reasonable price. The staff member was very pleasant and friendly. I would definitely use their services again if this level of customer service is standard.
Great service during my initial inquiry and throughout the process of understanding repair options. I had previously used this service for my tablet. On this occasion, my phone had suffered considerable damage. Faults were diagnosed free of charge, costs were provided, and options discussed in a friendly environment. I couldn't have asked for more.
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Imfixed has a expert team for Laptop, Tablet, iPad, Sony, Samsung Phone Repairs in Bolton, Manchester & Bury area. Call us today at 01204520520 for quote.
