lohause.com

4.6
4.6 Based on 101 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

101 Reviews

5 Star
87%
4 Star
3%
3 Star
2%
2 Star
0%
1 Star
9%

Filtered Reviews

Filter Reviews

Review Time

Israel P.
Unauthorized Purchase Issue

An unauthorized person used my card to make a purchase at the wrong address. I contacted them to secure my funds just two minutes after the payment, but they created a shipping label and refused to cancel the order. This company is unprofessional and feels like a scam.

1
Date of experience: Dec 15, 2025
Alexis Hughes
Absolutely Love My Glasses

I just received my glasses and I absolutely love them! They fit perfectly and are comfortable to wear. I ordered progressive lenses and was initially hesitant about ordering online, but these glasses exceeded my expectations. There was a delay due to high demand, but they responded promptly to my emails and kept me updated on the shipment. I highly recommend this service for trendy glasses!

5
Date of experience: Dec 12, 2025
Peter
Outstanding Quality

Outstanding - exactly as requested. The quality and fit are very satisfying. Shipment was on time and arrived in perfect condition.

5
Date of experience: Dec 10, 2025
Mitchell Turner
Unwearable Frame

The frame arrived twisted and crooked, making it completely unwearable. Returning it is complicated, but I will keep trying. This feels like a painful waste of money on an expensive yet poor-quality product. Very disappointing; I feel scammed.

1
Date of experience: Dec 08, 2025
Bernie Butler
Superb in Every Aspect

Superb in every aspect - I couldn't be happier with my purchase!

5
Date of experience: Dec 05, 2025
Bob Brown
Marketing vs. Quality

The sunglasses arrived in a simple bag with no outer packaging, just the box itself. Upon opening, I noticed protective stickers on the lenses, which usually indicates low quality. Removing them confirmed my suspicion; the lens quality feels cheap. The frame design is nice, but the hinges are very stiff, suggesting that the product's value relies more on appearance than craftsmanship. Overall, it seems you’re paying for marketing rather than true quality.

3
Date of experience: Nov 24, 2025
Franck Fillon
Customer experience

Customer experience: flawless!Easy to order through a clear and sexy website, very fast shipping from Portugal to France, ultra-reactive and very kind customer care... and the spectacles are just awesome! I ordered a pair of Truman in black, the fabrication is top notch and the design is a serious match of form and function! Can't wait now to have my prescription lenses mounted on it and hit the streets with a very cool new look! Bravo Lohause, well done!!!

5
Date of experience: Nov 19, 2025
Adam Miller
Problems Happen, But Customer Service Made It Right

First, I ordered the Winston Paradox N2 and truly love the frames. They're everything I'd hoped for and more.Next time I would spring the extra for blue-light blocking lenses, as the 'standard' does visibly reflect some (minimal but noticeable) blue/purple light to the person looking at you. I have to give it to the Customer Service Team at Lohause. 10/10. It's no secret that the U.S. government is a mess (and as it turns out, so is getting packages through Customs). There were some shipping snafus as a result, no fault of Lohause, but they went out of their way to keep me updated and communicated the headaches to DHL so I did not have to. All in all: a very satisfied customer. Worth it for such a great look and well-made product! (Just budget a little extra time if you're a U.S. customer)

4
Date of experience: Nov 10, 2025
Μαρινα Παναγοπουλου
Perfect!!!

I am very happy with my glasses!!! I have already 4 pairs from Lohause.They are all perfect,nice design,very classy and very good quality!!!Also I received every pair i ordered very quickly in 2 days.Thank you Lohause,you are very professional!!!!!

5
Date of experience: Nov 03, 2025
Domenic Aquilina
Excellent final product delivered

Excellent final product delivered - precisely as requested - best ever reading lenses I have ever experienced too to be honest. Quality and style are really very satisfying.Shipment was just under 2 days so kudos to these guys - they are doing a fine job.Am in the process of ordering another pair of specs - this time bifocal.Domenic AquilinaMalta

5
Date of experience: Oct 21, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More