Review Time
This is a Portuguese company aggressively marketing to the UK market. Their return policy is bogus, and their communication support is almost non existent. After requesting to cancel an order hours after placing it, I’ve heard nothing for a week. I’d like my refund please. Shocking customer service. Your aggressive marketing feels misleading. Nothing is quick, simple or efficient. EDIT: It seems this post has motivated some action. I have my refund, but it shouldn't have taken a trust pilot post to initiate action. Hopefully, they will learn from this type of poor communication and implement better customer service. The return policy is still bogus. And customs duties for UK customers when paying for aggressive UK ads is also a misleading business practice.
I read a review that said this was a scam which is totally untrue. I was aware of custom charges to the UK but went ahead with my order as the frames are exceptional in both quality and design. Mention should also be made regarding an excellent website that clearly illustrates the wide range of fantastic frames.
The glasses are beautiful. They look and fit as advertised. I have a narrow face and the Allen’s fit perfectly. The build is great quality. On par with glasses I’ve paid hundreds more for in the past. The customer service was excellent. They were quick to respond and very helpful along the way. They helped with the invoice so that I could claim the purchase with my insurance.
Just a great experience from start to finish ! Internet orders easy and delivery right on time !I have bought several pieces at Lohause. The quality of the products at such a low price is just amazing.A pleasure to use and wear every day. Smart, elegant and original all day long. Wishing them all the best for the future !
Have purchased eye glasses from a number of ‘quality’ companies over the years, but the difference between them and the Iohause product is striking- Quality, style and frames with real substance. The buying experience was seamless and a pleasure. I look forward to my next purchase.
Quality of the Winston’s is as good as any premium brand and the style is 2nd to none… 3 pairs.I am awaiting my 3rd pair. I was initially disappointed with the delivery service as I wasn’t expecting to pay import fees and for a delay at customs. Neither are Lohause’s fault (brexit!) but I did advise them to be clearer on their terms and conditions and shipping details to ensure it didn’t look like they were being disingenuous about free delivery and timescales. Now I know what to expect I waited for a ‘sale’ to take my next purchases below import duty price and accepted potential delays.P.S. Be aware of returns if you are buying lenses and want your money back asap. It is reasonable that you can’t return lenses and have to wait for a refund.
I would give these folks 10 stars if I could, after years of searching and tons of money wasted, I gave up on finding the perfect frames. I stuck to the same boring frames every company seems to peddle, one day as I’m casually scrolling through Instagram, BOOM! The round clear frames with the measurements tailored to me were right there, I proceeded to purchased them immediately and a week later my new frames from Portugal were at my door step. Tried them on and they were perfect! A week later I purchased the same frames in Amber. A month after that I purchased the same frames in Tortoise. I’m a forever customer, thank you Lohause!
Absolutely over the moon with my new frame!I've never purchased a pair of glasses online and wasn't planning to - until I came across a frame by Lohause which I really loved the look of. They provide accurate measurements which really helps and what made me decide to just go for it. When they arrived, I just put them on and they were perfect. Very nice, comfortable and stylish, made of good quality material and very good price too.Highly recommended !
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