Review Time
Do not book any accommodation with this company (direct or via booking.com), they are a sham. They double booked the accommodation for us and left us with nowhere to stay (they even gave us access to an apartment already tenanted!), promised a refund plus compensation and then gone silent. They are just stealing money from innocent people, awful.
As many have already stated - it’s a scam company. What makes it worse is that they advertise on Booking.com, which many consider to be a safe platfrom for booking accommodation. I was also their victim back in May. I booked and paid for an apartment in Canary Wharf for September. Two weeks before the date of arrival they have sent a suspicious message for checking in and I revisited reviews on Booking - there were many 1.0 ones and then I have also headed on here and Trip advisor and saw the exact same. They would cancel on people on the day of arrival and have never made a refund. Then I called Booking customer service (always call a LOCAL number, not an international support) and demanded a free cancellation and they eventually agreed and I’ve gotten a conformation email - that’s the most important step. Then all you have to do is NOT GIVE UP. Also I recommed conducting two proceedings at the same time - one with Booking (for refund because the booking was done through their platform and they are responsible) and the other one with your bank (for chargeback - it’s important to prove that service was never delivered and that you have a FREE cancellation). For me it took month and a half of calls and emails to get at least some compensation from Booking - refund in a form of a bonus that I can use when booking accomodations on their site. And after more than 2 months (on 21st of November) I actually got a full refund on my bank account as well - they managed to get money back through chargeback (I’ve also read that some people got their money within days with this process so I guess it depends on your bank). All in all it was a very happy ending considering I practically got two full refunds, but I’ve been so incredibly stressed back in September before my trip so I can truly understand how anyone reading these reviews feels. So I just wanted to provide at least some comfort - you can get your money back, but it will be a long and exhausting process. Please don’t give up, I cheer for you to get everyting (and more) back! :)
This group are complete scammers, doesn't help that they are active on booking site. Took my money in April for a stay in September and cancelled my booking with less than 48 hours until check-in. Automated messages and no answer to any of their telephone lines. Main telephone line doesn't work and mobile number goes to a voicemail. Wish I had read the reviews first - and I still dont have my £795 back yet!
Wouldn't even give it one star. Just the same as others. I booked in April for September. They took my money and then cancelled a week before my booked date. They are impossible to contact and even though I spoke to booking.com's customer services who promised a refund I have received nothing a month later. Because I booked so early it is too late to claim through my credit card company. Avoid at all costs. I won't be using booking.com again either.
Complete lack of communication / response to my ever more urgent queries concerning my stay next week in an apartment in London, which Londwell.com had listed on Booking.com. Both phone numbers given - one prominently in the booking, another one in an automated message I received 5 days ago which sparked off my concerns - are not in service! No response to messages via Booking.com. Payment for this stay at the end of August was debited to my card within 30 minutes of booking back in April! A little bit of research also leads me to the strong suspicion of fake positive bot reviews of their properties. Plus there already are lies in the headings - the apartment I've booked is neither a penthouse (3rd floor of 12), nor luxury (as photos and irl reviews proof). Imo - Londwell will scam you, and booking.com does helps them do this.
Booked via Booking in June 2025 for December with free cancellation option.The money (1500eur) were taken immediately. As i had some doubts, i cancelled the booking in 15 min! But no money was returned. No answers from Londwell (via Booking messages/WhatsApp/email)Booking customer service replied that they "wrote to hotel and asked them to return my money". And this never happened After all, i made a request to my bank and only in October I received my money back. And only because the payment was made with credit card.And now, the hotel is removed from Booking All my messages are also disappeared Very disappointed with Booking also. They did not make they own research before adding "hotel" to their system
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