Review Time
I don't like long and mcquade, I LOVE it! I go there for music lessons and it's AMAZING! I take singing there and I have made great progress. My teacher is Catlin and she is the best! There are also other musicians who teach! Violin, guitar, drums' e.t.c.
Having purchased many items, from basic accessories to major musical instruments, I can always count on Long & McQuade for great service, knowledgeable staff (who typically are pro working musicians) and always fair pricing. I've experienced fantastic assistance from the Halifax store’s GM, John Parker, as well as great service and guitar lessons for my son at their Bedford, NS location. I also shop online at smaller drum and music shops when needed, especially in Quebec, for some of the harder to find items I’ve needed on occasion, but Long & McQuade has had me covered for years with all but my most specialized purchases. Its great when you need something and don’t have to wait on a UPS delivery, shipping charges or unpredictable taxes and duty charges from Gernany, etc. Nothing beats being able to find most things same-day in my hometown (which historically, before L&M, was far from the case).I never hesitate to recommend Long and McQuade and their great staff members in Halifax Nova Scotia, when the opportunity arises.
This place is awesome ! customer service at it's best. I bought my first guitar at the belleville location and 3 others since , I purchased my daughters first ukulele there as well . I am glad I went to long and McQuade for my first guitar. Not only for the product but the service was stellar, These guys go the extra mile to help you get what you need . Even if they don't carry the product you are looking for. They truly care about the customer . I just purchased a hummingbird from the Kingston location and it was no different . Top notch service ! the young lad that helped me even installed my strings I had purchased from the belleville location for free . Even gave me a battery for my electronics and installed it too. 5 stars from me all day long 💯
Man I love this store,I have been in here a bunch of times in pursuit of fixing old instruments that seem to keep falling in my lap. In my complete lack of knowledge, I called the local Long and McQuade to ask for help in knowing what to do. They were so willing and gracious and were excited to help me on my ongoing quest to fix up all these instruments. Not only that, but one of there repair guys, (his name is Les, ask for him, he knows what he's doing) actually did some of the smaller repairs on some electrics I had, simply out of his own passion for his job (Thanks again man). I have continued to shop there because their is a real sense of community and comradery among them and they are always willing to help me out. Because of their help, I have fixed up these guitars and I am going in with a fresh batch soon to ask for more tips and tricks as well as buy any resources I may need. I have interacted with Julian, Joshua, Paul, Brandon and Les and every single one of them were knowledgeable, kind and always willing to help.Thanks fellas, see you soon.
Long & McQuadeI would like to take this opportunity to pass on a sincere thank you to your Store Manager Shawn Dakin (Calgary East), he helped me tremendouslywith a second hand guitar I purchased by giving it thorough check over, changed strings and setup. I found Shawn to be very professional👍and extremely helpful. His experience and engaging nature is a benefit to the Long & McQuade organization as a whole.Thanks again Shawn, it was greatly appreciated;Brian MolsberryBrandon, Manitoba
Long and McQuade Stouffville have been great to me. I’ve bought 8 guitars and an amp there. If there’s a problem, they fixed it cheerfully. The staff are great people. Sometimes they are not perfect,but being in the store and watching the customers behaviour I’d say they do very well. The prices are basically the same everywhere unless you’re buying used so why not get free set up. Way better than The Arts store where they play pretty loose with the truth.
ill never buy from long mcquade again,i got a shipment quicker using a us company,they false advertise about products shipping withi n 1 day yet it takes over a week just to go 400 km ground and i still haven't got it ,nor does purolator know where it is what a waste of my time
I went to Long& McQuade on Chemin Chambly in Longueuil. The service was very poop!!?..... I stood at the counter and there were 3 people standing right in front of me looking at a guitar and not one of them acknowledged me. So I stood there for about a minute and they just kept on looking at the guitar. Even the girl looked straight at me and then turned her head and continued doing what they were doing. So I left and I was there to spend 1000$ on a keyboard. So I went to Steve's music where the service was excellent and I bought the keyboard there.(Yamaha E Psr 473) And they gave me a deal... I also called Long& McQuade to ask what was their Black Friday specials. They told me I had to go online and look. I called at 10:00 a.m. just when they opened. It seemed to me the guy couldn't be bothered to take a look in his system to answer my questions and just pushed me off to go check the website. That is really garbage service if you ask me... Long& McQuade has good instruments and normally have good service. It was 2 times in a row this year that that happened. I have nothing bad to say about Long& McQuade itself as a business, but their service in the Longueuil Chemin Chambly area needs to be better. Hopefully a few bad apples won't spoil the tree.. it's sort of at a point where I don't think I'll go back to Long McQuade in this area because it's frustrating as hell... They need to be trained in better customer service.. although there was one fellow there that held me in the end after I left and came back but it was too late. I was pissed. And what happened
I had a few bad-ish experiences with Long & McQuade.Generally, when you order online they're not really quick to ship.Once I ordered an used item and I received it with cosmetic defects. I don't know if it was like this (and not declared) or if it got like this during shipping due to the poor packaging. They offer a small price reduction that I accepted but I should not have.I will never buy used stuff from them again.Recently I ordered a new item. They just put kraft paper around the factory box and send it like this. Do you think that I received the box in pristine condition ? Of course not.
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Long & McQuade is Canada`s biggest music store offering a huge selection of musical instruments and music lessons across Canada. Guitars & Drums!
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