lookfantastic.ae

2.8
2.8 Based on 41 reviews

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Average Rating

2.8

/
5

41 Reviews

5 Star
33%
4 Star
5%
3 Star
7%
2 Star
21%
1 Star
33%

Filtered Reviews

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Review Time

Thomasina Kelly
Wonderful experience

Wonderful experience overall.

5
Date of experience: Dec 01, 2025
Tony Ibrahim
I have ordered items which worth 700…

I have ordered items which worth 700 Aed.it shows that I am eligible for a gift as my order is more than a certain amount. It showed a gift in the cart without any image . But once I received my products, there was no gif. So basically they scam you to buy.

2
Date of experience: Nov 29, 2025
Effie Wilson
Partial order received

I ordered three items but only received two, and there's been no update on the third item, which was a lipstick.

2
Date of experience: Nov 29, 2025
Jigna
I didnt get look fantastic mystery bag…

I didnt get look fantastic mystery bag which was visible while ordering. Also it takes forever to deliver things.

1
Date of experience: Nov 29, 2025
SkinyZz_HD_
Order not received

I haven't received my order. I was informed that one item was out of stock, and later I received a cancellation notice for that item. My order still hasn't shipped, and when I contacted the support team, they said everything was out of stock, yet the items are still listed for sale. After waiting a week, I was told I could either keep waiting or cancel my order. I attempted to cancel some items while keeping others, but my whole order was canceled. I waited for a sale to buy hair products but ended up paying full price at another store. My experience with the service has been very disappointing and cost me money.

1
Date of experience: Nov 29, 2025
candice van mullekom
Not a good start

Have not received order yet but 80% if my purchase has already been cancelled due to shipping restrictions with no refund issued as yet. Shipping time is slow

3
Date of experience: Nov 28, 2025
Saida
Lookfantastic sent me a wrong parcel…

Lookfantastic sent me a wrong parcel with items of much lower value than what i ordered and claimed that everything has been delivered. Now customer service wants me to return items back to UK and after checking they will order a replacement… the most annoying online service. Be aware!

1
Date of experience: Nov 27, 2025
Tabrez
Delivery schedule is very poor

Delivery schedule is very poor and they done mention that you have to pay vat for certain products while ordering

2
Date of experience: Nov 22, 2025
Jackline Hermina
Never received

Never received No updates No replies to my follow ups

1
Date of experience: Nov 20, 2025
Aisha Masudi
Horrible team

Horrible team. Didn’t send my package, refused to pay my refund. Terrible service

1
Date of experience: Nov 11, 2025

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