lookfantastic.ae

2.8
2.8 Based on 41 reviews

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Average Rating

2.8

/
5

41 Reviews

5 Star
33%
4 Star
5%
3 Star
7%
2 Star
21%
1 Star
33%

Filtered Reviews

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Review Time

Eman
I’ve ordered twice but didn’t get…

I’ve ordered twice but didn’t get confirmation for my orders of kerastase hair serums!

2
Date of experience: Oct 12, 2025
Diana Geldenhuys
Easy to navigate website

Easy to navigate website, authentic, real offers, & great advent calendar.

5
Date of experience: Oct 12, 2025
Abbas
Easy shopping and getting discounts

Easy shopping and get discounts

5
Date of experience: Oct 11, 2025
martina
Very disappointing experience

Very disappointing experience. Placed my order and was asked to pay the tax few days later . When I received my order, 2 of the items were missing … I have advised LF immediately and they promised to send the forgotten items. However I was told that I will have to pay the tax again despite already paying this as the original import invoice included these already! I am refusing to pay again as this is LF fault and they should be liable for any import charges on these items. Just had a response from LF asking to respond to their message - no message sent though so nothing to respond to. Still waiting for confirmation of the missing items are being sent and who is liable for the tax!

2
Date of experience: Oct 10, 2025
Sana
I have to lock my card but now I am not…

I have to lock my card but now I am not able to because I don't know when u will be deducting money.It is inconvenient.Yesterday I was getting more discount but now I am getting very less discount. Quite disappointing

1
Date of experience: Oct 07, 2025
Rana
Actually I am so disappointed

Actually I am so disappointed Look fantastic UAE attract you with amazing prices but later on you get shocked when they split your order and then force you to pay extra fees for each part of the order separately. At the end you end up paying full amount or even more. I chatted with an agent who offered me a store credit of 20 AED which is nothing compared to what I pay and even was not credited in my account. They should improve the shipping and also products are limited compared to uk site.

1
Date of experience: Oct 05, 2025
Mrs Emma Watson
The products are brilliant and the…

The products are brilliant and the staff are quick to reply. However had to cancel an order twice because it just wasn't ever dispatched.

3
Date of experience: Oct 04, 2025
Vichy wasn't delivered

2
Date of experience: Oct 02, 2025
Lucy
Failed to send an item I ordered and…

Failed to send an item I ordered and impossible to get in touch with anyone regarding this

1
Date of experience: Sep 30, 2025
Salma Aljallad
Am living in Dubai

Am living in Dubai A lot of body spray and perfumes not eligible to arrive and I suggested many times to change the delivery way plus a lot of items stayed for a couple of days then dissappear which is not fear

3
Date of experience: Sep 29, 2025

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