Review Time
I ordered a corduroy shirt that was delivered to my city (NOT to the designated pick-up location) after 21 days! The delivery service is refusing to take responsibility for their terrible handling, and the support team is unhelpful every time I reach out about getting a refund for this awful delivery experience of THEIR product.
Initially, one of the items did not arrive, prompting me to contact customer service, where I received a refund, which seemed fair. After two days, I returned some items but had to wait about ten days for a refund. Eventually, I received the refund, but it was missing for one of the more expensive items. After I highlighted this issue, they began processing a refund, but it was only half of what I originally paid (likely an error). I'm still in communication with them, explaining each mistake they make. It's quite frustrating, especially as I'm trying to enjoy my vacation.
I placed an order on 16 Dec 2026, with a stated delivery date of 21 Dec 2026. However, as of 23 Dec 2026, the item has still not arrived. I would not recommend relying on this delivery service as they have been quite disappointing.
I took advantage of a generous 20% discount during Black Friday weekend to buy a jacket. I was informed about delivery dates and times, so I stayed home for its arrival. Although I missed going out on that Sunday, it was fine. However, after the expected time passed, I received a notification from the delivery service indicating that the sender had instructed the jacket to be returned to the warehouse. When I contacted customer support the next day, I learned that the jacket had been sent to the wrong address and needed to be returned. To make matters worse, I was told I would have to wait 14 days for my refund to be processed. I can understand if I had returned the item myself, but this situation shows poor management by the company.
I took advantage of a generous 20% discount offered during Black Friday weekend and purchased a jacket. I was informed about delivery dates and times, so I ensured I was home all day for its arrival. This was a Sunday, and while I missed going out, it was fine. However, after the expected time passed, I received a notification from the delivery service stating that the sender had instructed the jacket to be returned to the warehouse. I reached out to customer support the next day and found out that the jacket had been mistakenly sent to the wrong address and had to be returned. To make matters worse, I was told I would have to wait 14 days for my refund to be processed. I understand if I had returned the item myself, but this reflects a lack of competence by the company.
I can only comment on the service because I never received the product. I placed my order 16 days ago and received two emails promising updates, but that’s all I got. Today, I called and was on hold for a long time, alternating between 'music' and a voice praising the company. I was repeatedly informed that my call was next in the queue, which was meaningless without knowing how long the previous call would take. Eventually, I spoke to someone who put me on hold again to check. When she returned, her accent was difficult to understand. After some back and forth, I learned that my order was missing. I requested a refund and was put on hold again until she confirmed it. Now I can only hope they are more efficient with refunds than with deliveries.
I just received the wool dress I ordered, and it’s lovely—good quality wool, comfortable, and not itchy. I'm very pleased with the item. However, I paid £6 for delivery and expected it to arrive within one or two working days, not over a week later. They did provide today’s date as the expected delivery date, and it did arrive as promised, but it still took 8 days. The shipping process needs to be improved given the amount charged. If shipping were free, the delivery time would be less of an issue.
I ordered from them twice, and both times my order never arrived. This time, my package was too large for delivery, and they simply returned it without making any delivery attempts. I ordered a coat, and the customer service provided no assistance, just generic responses. There was no accountability or compensation for their mistakes. I won’t be ordering from them again.
I placed another order, and once again, it is taking an incredibly long time to arrive. How does this company justify charging a high delivery fee when it takes so long? For the price paid, delivery should be next day. This is completely unacceptable.
The company stated they would follow up on my case, but I haven't heard anything. They describe it as a 'complex case'—but it isn’t. All they need to do is provide a full refund or send a prepaid return label. I suspect that when they see this review, they will again promise to address it!
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ARKET is A modern-day market with quality clothing and accessories for men, women and children, and a selection of homeware and stationery items. Shop online.
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