Review Time
DO NOT ORDER FROM HERE. I ordered over 200euro worth of products from here 5weeks ago. It was never delivered. I asked for a refund and they said they would cancel the order but depending on what stage of processing the order is in it might not be able to be cancelled ….So now my order hasn’t been delivered AND I don’t have a refund . They are holding onto my money. ABSOLUTELY DISGUSTING.
STAY AWAY. I ordered products off this site 15/07/2022 and paid the €11.99 for faster delivery as I was going away 02/08/22. Never received so I asked for a refund. That didn’t happen and today 11/08/22 2 of my 3 products arrived. Very bad customer service.
Order was made simply, confirmation received straight away and email the following day to say order was dispatched and on its way….great service!However I selected 4 stars and not 5 because delivery date is between 5 and 10 days away. I know I selected normal delivery but this is excessive. With an Irish website I assumed the goods would be dispatched in Ireland. Even if they are dispatched in UK I feel the delivery should be way way more prompt as with other UK Companies.
Great prices, fast delivery, very happy overall...however, the website stock on certain products is very limited...hence my 4🌟Also, the search button is not great at looking products if you don't know the exact name of what you are looking for.
I was gonna give four stars because the app needs work (it won't let me delete things or change the quantity in my basket), but honestly I couldn't bring myself to do it. Everything is cheaper than I've seen it elsewhere, it's shipped quickly and the selection is huge. What's not to love?
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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