Review Time
Would give a 0 if it was an option, never repurchasing from Lounge Lovers again. Poor communication around delivery resulting in confusion. Delivery date booked and confirmation received. Delivery notifications received even to the point of saying we were next, then later advised item was never actually out for delivery and instead was still in another state. Delivery rebooked and further poor communication on delivery date. Minimal effort made to rectify the situation and partial refund offered was a kick in the teeth. Wasted so much of my time, and still paid over $139 for the disaster delivery of a sub-par product.
One of the best on-line purchasing experiences I have had. Jenny from Lounge Lovers was in touch from my first interaction late in the evening to ensure all was okay and then kept in touch confirming order details followed by delivery updates right up to the actual delivery time. Could not fault the whole process.
I purchased six saddle bar stool’s from lounge lovers. I’ve been very impressed with the prompt updates in regards to delivery. The stools were delivered on time and I’m very happy with the service. Jenny has gone above and beyond providing exceptional customer support. Highly recommend lounge lovers to anyone seeking quality furniture products. Regards Will
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