lowell.com

1.3
1.3 Based on 424 reviews

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Average Rating

1.3

/
5

424 Reviews

5 Star
5%
4 Star
0%
3 Star
1%
2 Star
0%
1 Star
93%

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Was putting off for a long time to make…

Was putting off for a long time to make contact as was very worried, signed in , done a live chat and set up a payment plan very easily , very nice members of staff “Sarah” , thank you

5
Date of experience: Jul 11, 2025
Otto Long
Refuse to engage

Received a letter from this firm for someone who used to live at our address.We bought the house and moved in over 10 years ago - all public record.Previous owners of debt harassed us and ending up having to pay compensation.Now a new firm is chasing the debt.I rang their helpline, you're not allowed to talk to anyone unless you owe them.I rang their complaints line - it just says you can't talk to anyoneI tried to use their online form but they want loads of personal details they don't require as we don't owe them anything.Clearly just after cash and don't care how they upset or inconvenience innocent and disinterested people.Why would it not help them to cease harassing unconnected people?

1
Date of experience: Jul 10, 2025
Yvonne Brooks
Refuse to engage

Received a letter from this firm for someone who used to live at our address.We bought the house and moved in over 10 years ago - all public record.Previous owners of debt harassed us and ending up having to pay compensation.Now a new firm is chasing the debt.I rang their helpline, you're not allowed to talk to anyone unless you owe them.I rang their complaints line - it just says you can't talk to anyoneI tried to use their online form but they want loads of personal details they don't require as we don't owe them anything.Clearly just after cash and don't care how they upset or inconvenience innocent and disinterested people.Why would it not help them to cease harassing unconnected people?

1
Date of experience: Jul 10, 2025
Millicent Walker
Ask for a settlement fee

I owed money on a credit card, been chasing me for a long time. Nobody was aggressive but they did have a wrong number for me.I offered 65% if the debt and they cleared the full amount. I gave them a 3 star mainly because I begrudge paying

3
Date of experience: Jun 30, 2025
Dana Rogers
Ask for a settlement fee

I owed money on a credit card, been chasing me for a long time. Nobody was aggressive but they did have a wrong number for me.I offered 65% if the debt and they cleared the full amount. I gave them a 3 star mainly because I begrudge paying

3
Date of experience: Jun 30, 2025
Cole Barnes
This company purchased 11 debts of…

This company purchased 11 debts of mine some very old I'm talking over 10 years old on some, they are very aggressive with trying to get their money they don't care if you're on low income or struggling but I had the last laugh as I was given a DRO & writ the whole lot off!*response to your feedback you take reviews Veey seriously not sure why because you're in the business of hounding people who are struggling financially you pretend to care but the bottom line is you want to suck struggling people dry

1
Date of experience: Jun 28, 2025
This company purchased 11 debts of…

This company purchased 11 debts of mine some very old I'm talking over 10 years old on some, they are very aggressive with trying to get their money they don't care if you're on low income or struggling but I had the last laugh as I was given a DRO & writ the whole lot off!*response to your feedback you take reviews Veey seriously not sure why because you're in the business of hounding people who are struggling financially you pretend to care but the bottom line is you want to suck struggling people dry

1
Date of experience: Jun 28, 2025
Colleen Parker
Worst Company in the world and the…

Worst Company in the world and the company ask for private health information when health has nothing to do will Lowell and they like Scare and frighten and bully people to break point and customer service is disrespectful and disgusting and there even lie about email sent to you as an error but it is in fact a scare tactic to frighten special need people and more worrying they do not Care about your special needs at all and Lowell are the complete disgraceful and disrespectful to special needs people and Lowell will never stop bullying and frightening people to break point which is completely disgusting and disgraceful and unacceptable behaviour from this completely worlds worst ever company in the world that has completely destroyed me and now I am at breaking point

1
Date of experience: Jun 24, 2025
Julien
Unable to take payment

Unable to take payment, online form does not allow you to submit an inquiry without a UK phone numberAnd if you’d like a test of their integrity - note how they present their trustpilot score vs what it actually is - in their emails they suggest they have a 5 star rating, if you look closely it’s just that ‘Sharon from Coleraine’ is a single 5 star reviews in a sea of 1 stars

1
Date of experience: Jun 21, 2025
SMplay35
Constant phone calls and texts telling…

Constant phone calls and texts telling me I had an account with them. Couldn’t complain because you need an account number I didn’t have one (because I haven t got an account!!!). No debt, no current or old store cards are in debt accounts anywhere. Endless texts and calls - not able to block them. Finally got them to take my number off the system when they realised they had the wrong person - wrong address, wrong date of birth. No apology for all the harassment. Disgraceful, unethical scam artists. Shouldn’t be allowed

1
Date of experience: Jun 19, 2025

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