Review Time
Very disappointed with the service provided by Low Energy Supermarket.
I ordered some loft legs on a Friday lunchtime and paid nearly £12 for next day delivery. I almost immediately got an email from DHL to say they were expecting my parcel. Brilliant, or so I thought. That was as far as it went. It is now Monday and there is still no sign of the parcel being delivered today. I have lost an entire weekends work, which has delayed my plans considerably.
I called customer service to enquire about the delivery but unfortunately this company only works Monday to Friday, which in the modern logistics world seems woefully quaint. I called first thing Monday morning (during the advertised opening hours) only to be answered by a machine saying no-one was available to take my call; they then continued to direct me to the sales email address I had already sent an email to (with no response).
My impression is that this is a 1 or 2 person company pretending to be a larger company capable of providing large company customer service. I would suggest shopping around to find another company for your products.
This service is incredibly frustrating. They promise quick delivery, yet I waited a week after raising a complaint. When my order finally arrived, several items were missing, which prevented me from completing my project, leading to a lost opportunity. A complete waste of time. 🤬🤬🤬🤬
This service is a complete waste of time. They claim to offer fast delivery, yet I waited a week for my order after complaining. When it finally arrived, there were missing items, and because of this, I couldn't complete the job the materials were intended for, resulting in a lost opportunity. A total waste of time. 🤬🤬🤬🤬
I ordered items and paid for express tracked delivery, yet they sent it with a different service. I've tried calling multiple times with no response, and my emails went unanswered. I feel misled for being charged for one service while receiving another. Two stars seem generous considering the situation.
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Low Energy Supermarket is stocked with LED lights, timer switches, and other energy saving products.
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