Review Time
I placed an order for pajamas back in October, and a representative informed me they were out of stock and would return by mid-November, which I accepted. After reaching out three times (on November 27th, December 5th, and December 19th) to follow up, I received no response and have yet to receive the pajamas while being £50 out of pocket. I strongly advise against ordering from this service due to their poor support.
Extremely disappointing! I ordered pajamas as a birthday gift with a promise of two to three days for standard delivery, but it never arrived! I sent multiple emails and received very delayed responses (days)! I will never order from this service again.
This service deserves no stars. I ordered pajamas for a Christmas gift at the end of October. After no delivery, I sent many emails and received the same response: they would get back to me within 48 hours... which never happened. I received one reply saying my order seemed lost and they would resend it. Still no pajamas... incredibly disappointing. They are not a reliable service.
I placed an order on November 26th but received no confirmation email despite the charge being taken from my bank. I emailed several times but have had no reply. The service is poor, especially during the holiday season when purchasing gifts. I've learned my lesson and won't use this service again.
I placed an order but did not receive a confirmation email. I've emailed several times with no response. My order was a Christmas gift placed on December 5th, and I still haven't received it. The payment has been deducted from my account. I would appreciate a response from the service.
I still haven't received my order of two personalized pajamas, which I ordered on November 14th. I was informed of a delay in stock with a promise of delivery in a few days... I've requested a refund twice with no response. I'm really disappointed and need my money back to order from elsewhere. It's too late for Christmas. I advise others to buy elsewhere.
Exercise caution! I ordered personalized pajamas through a retailer in September for Christmas. They were on discount, so I thought it was a good deal. Shortly after, I received a call from a representative explaining they were out of stock and asked if I could wait for the next batch. I agreed and confirmed my order details. Unfortunately, I have not heard or received anything since. I've contacted both the retailer and the service multiple times without success. It's very frustrating without a contact number, having to wait for email responses! Improvement is needed!
I wouldn't even give it one star! I ordered 10 pairs of personalized pajamas for Christmas Eve back in August to avoid size issues. I received 9 pairs and was told one size was out of stock and would arrive in September, so I agreed to wait until October. By October, I still had no pajamas, so I emailed for an update. I received various excuses, including that the boss was driving to London to collect the delivery. Each week I was promised they would arrive the following week! Still no pajamas, and my emails are now being ignored. I've requested to return the rest of the order and asked for a refund, but once again, I'm being ignored. I will never buy from this service again and would not recommend it to anyone. This experience has been nothing but stressful. I will be contacting trading standards.
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