Name: lumeor-beauty.pro
Telephone: 000000000
Rating: 4.1

Janice Guest

Scam

Scam. I haven’t received my order which was placed on 31/12/2025 and I haven’t received any replies to my emails/ messages. **Finally arrived after I posted a review!!**Have not tried the product yet.

Date of experience: Dec 31, 2025

Gaby Diaz Guest

3 months ago

bought this 2 weeks ago and still…

bought this 2 weeks ago and still waiting😭 hopefully is not scam

Date of experience: Dec 29, 2025

Gemma Guest

3 months ago

Poor

Ordered 14th December, no response via emails. Came at the beginning of January. I have contacted them via email and haven't had any response. Late arrival and poor service with regards to contacting them

Date of experience: Dec 22, 2025

Jane H Guest

4 months ago

No response to enquiries about late order from company

Update order was finally delivered on 14th January - so I have improved the review score. But there has been no rely to any of the emails or messages I sent about this product and delayed deliver from Lumeor Beauty at all to me directly despite multiple messages. Ordered on 19th December to be delivered to address in Aberdeen to use over Christmas break. Had never arrived and tracking says it has to be collected on DO Mastrick DO. But order was clearly for delivery to an address in Aberdeen Scotland. Sent two messages about this via contact form to the sellers on website asking for refund . And a further email - No reply to any message from this company - so zero customer service apart from taking my money! The response to this review on Trust Pilot by the company says having checked their records they can't find any customer with my details. Looking through the reviews this seems to be a standard reply to customers complaining they have not received the order like me. Also the name I use on Trust pilot is not my full name or email address I used to order the product. I have tracking info that shows the item requesting for pick up at Mastrich DO, wherever that is when the item was bought to be delivered to the address I supplied. I have messages from Royal Mail with the tracking info that states they have been unable to deliver it ( and it shows it at Mastrich DO. ). I have submitted messages via the contact form to Lumeor Beauty and by emailing to the email address on the website the last time being on Thursday 8th January at 9.32am - there has been no reply to any of these. I have the evidence on my phone to show the emails and tracking info and lack of any response to my emails/ queries submitted on the web contact form .Pretty much giving up on a reply.

Date of experience: Dec 19, 2025

Fiona Guest

4 months ago

Absolute scam

Absolute scam! Placed an order quite some time ago and never arrived. Have sent countless emails and no reply. Guess I’ve lost £25.90.

Date of experience: Dec 12, 2025

Stacey hemmings Guest

4 months ago

Taken money from my account but not…

Taken money from my account but not confirmed order an still haven’t responded to my email.

Date of experience: Nov 28, 2025

Angela Jones Guest

4 months ago

Think I’ve been conned!!

I’m also waiting for my order to arrive and my countless emails are being ignored!!£25.90 lost..!!!😡

Date of experience: Nov 24, 2025

Lyn Lucas Guest

5 months ago

Don’t touch this company

Placed my order for the face mask in September 2025. It is now November and still no product. I emailed their customer services email provided on the site via shop and their website on several occasion with absolutely no response. Looks like I have lost my money.