lune-london.co.uk

1.6
1.6 Based on 56 reviews

...

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Average Rating

1.6

/
5

56 Reviews

5 Star
9%
4 Star
5%
3 Star
2%
2 Star
0%
1 Star
84%

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Jamie Austin
Do not order from here

Do not order from here

1
Date of experience: Sep 25, 2025
jelena dainys
Awful

UPD: The issue has now been resolved with a full refund, although it required several days and multiple emails to achieve.I would strongly recommend that this company review its return policy, especially considering they work with producers based in China.Awful experience – people, please stay away from this store!I bought a long cardigan after being convinced by the website, which clearly stated it was made of 100% merino wool. The photos looked amazing – warm, luxurious, and stylish – so I placed my order. Soon after, I received tracking details showing the item was coming from China. That immediately raised doubts, as there was no information on the website about the shipping origin.I contacted customer support and asked why this was not disclosed. They reassured me, saying they work with trusted producers and care about their customers, so everything would be fine. I decided to wait. After a week and a half, the cardigan finally arrived – and my disappointment is hard to put into words.What I received looked nothing like the website photos. The so-called “cardigan” resembled a wet rat, was clearly made from cheap synthetic threads, and had a terrible cut and style. Absolutely everything about it was wrong.I sincerely hope to get my money back, but my trust is completely gone. Please, do not be fooled by the good reviews – they seem fake. Learn from my mistake and stay away.

3
Date of experience: Sep 17, 2025
Mae McMahon
Late delivery but worth the wait

My parcel arrived a day late, but support kept me updated the whole time. Once it came, the quality made up for the delay. Everything fit beautifully and smelled fresh out of the box.

4
Date of experience: Aug 20, 2025
DarkBladePower33
Quick Help, Perfect Fit

What impressed me the most was the customer support team. I had a quick question about sizing, and they got back to me right away. The jacket I ended up choosing fit perfectly, and the shipping came earlier than the estimated date.

5
Date of experience: Jul 13, 2025
Caroline
Fast Shipping, Dependable Sizing

Honestly, I’ve ordered from many clothing brands, but this one stands out for fast shipping and really dependable sizing. Nothing felt off, and the clothes had a premium finish right out of the box.

5
Date of experience: May 22, 2025
Gunner Butler
Smooth Process from Start to Finish

I wasn’t sure what to expect when I ordered, but the whole process from browsing the website to opening the package was smooth. The fit was right on point and the quality feels like something I’ll use for years. Definitely a reliable brand.

4
Date of experience: May 13, 2025

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