Review Time
After a week of searching for a new watch, I finally discovered what I was looking for, the Tissot Seastar 1000. Even better, it was on sale at a local store just 10 miles away. I quickly reserved it online and received a confirmation email stating it would be held for me for three days. A team member was supposed to contact me to arrange an appointment. Everything seemed to be going smoothly until 24 hours passed without any news. After several attempts, I reached the store only to find out that the watch had been sold to someone else. I expressed my disappointment, and they promised to see what they could do and call me back. To my surprise, they did call, saying they could get another one in 7 to 10 days, but it would cost an extra £230 since it was no longer on sale. They suggested I visit the store to check for other options. The next day, the store manager reached out and kindly offered to honor the sale price for a new watch. I truly appreciate the understanding shown by the store, and this experience has restored my faith in shopping locally.
After a week of searching for a new watch, I finally found what I was looking for, a Tissot Seastar 1000, and it was on sale at a location just 10 miles away. I reserved it through their website, and minutes later, I received a confirmation email stating the item was set aside for me for three days. A team member would contact me soon to arrange an appointment. Everything seemed perfect until, after 24 hours with no contact, I called the store only to find out that the item had been sold to someone else. After expressing my disappointment, they assured me they would try to resolve it and get back to me. I did receive a call saying they could get another one in 7 to 10 days, but it would cost an extra £230 since it was no longer on sale. They suggested I visit the store to see if I liked something else. The next day, the store manager reached out and offered to honor the sale price for a new watch. I appreciate the company's understanding, which restored my faith in dealing with a local store.
I recently had a disappointing experience while trying to buy a Rolex watch for my husband's birthday. Initially, everything seemed promising; the staff was attentive, and we even received a complimentary glass of champagne as we finalized the deal. We paid a deposit and received a receipt, which made us feel confident in our purchase. However, we were soon informed that the quoted price was incorrect, and they could not honor it. The price difference was £900, which we were not prepared to pay. Unfortunately, no resolution was offered, leaving us feeling embarrassed. Ultimately, we had to cancel the sale and request a refund of our deposit. The entire experience left us feeling deflated and disappointed. What began as a celebration turned into a frustrating ordeal, and I would advise potential customers to be cautious. Proper communication and transparency are essential for maintaining customer trust, and this experience fell short in that regard.
Wow! The ring I purchased was breathtaking. The package arrived in a large box, and inside was a beautiful jewelry case. I was overjoyed, especially with the lovely handwritten letter included with the ring and case, showcasing exceptional service.
As a first-time buyer from the company, I was truly impressed. My online shopping journey was fantastic. The staff were friendly and guided me at every stage until my order was delivered. The delivery was incredibly quick, even during the holiday season. I might just be tempted to shop online again in the future.
I ordered a beautiful Omega watch for my husband’s birthday. I cannot fault the ordering process, the staff's expertise, or the excellent customer service I received. We traveled from Dublin to collect the watch during a busy holiday period, and the care and attention we received were commendable. I highly recommend the company and the boutique for their impeccable treatment of customers.
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A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland.
With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.See more
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