Review Time
I just got charged $32 for my “free” gift. I think an attorney should represent everyone who has gotten themselves pulled into this membership scam. Class action lawsuit is what is needed here. Btw, Love the vibe my mascara. Will buy through Amazon in the future.
I just got charged $32 for my “free” gift. I think an attorney should represent everyone who has gotten themselves pulled into this membership scam. Class action lawsuit is what is needed here. Btw, Love the vibe my mascara. Will buy through Amazon in the future.
I ordered a Christmas gift on December 16th. I paid for delivery. I am getting UPS updated just saying it is running behind. They are giving absolutely no indication as to when this gift will actually be delivered. When I purchased it, they guaranteed delivery before Christmas. When I got a message saying there would be a short delay due to the weather. I understood, but this is just ridiculous! I will never use them again and do not recommend them.
I ordered a Christmas gift on December 16th. I paid for delivery. I am getting UPS updated just saying it is running behind. They are giving absolutely no indication as to when this gift will actually be delivered. When I purchased it, they guaranteed delivery before Christmas. When I got a message saying there would be a short delay due to the weather. I understood, but this is just ridiculous! I will never use them again and do not recommend them.
I purchased my monthly bar soaps via online, and received my order in disarray. Per customer service chat, bar soaps are now shipped out naked without being wrapped or separated, and all the packaging peanuts that are thrown inside the box are lodged within the soaps (as they are soft), as I carefully peel them off the soaps, it is also removing some soap, there is also bleeding from the other darker soaps, making these impossible to gift as they look awful! I understand the need for less waste, so why not use something in similar biodegradable format to divide the soaps up?!?! This is so frustrating!
I purchased my monthly bar soaps via online, and received my order in disarray. Per customer service chat, bar soaps are now shipped out naked without being wrapped or separated, and all the packaging peanuts that are thrown inside the box are lodged within the soaps (as they are soft), as I carefully peel them off the soaps, it is also removing some soap, there is also bleeding from the other darker soaps, making these impossible to gift as they look awful! I understand the need for less waste, so why not use something in similar biodegradable format to divide the soaps up?!?! This is so frustrating!
The store manager at the Markville Mall location is very disrespectful and bluntly lied to my face. She does not have any sense of urgency when it comes to a customer having allergies. I have been buying certain products from this location, every staff member has been so kind to me except for the store manager. Even when dealing with customer service, that department is a total joke. The customer service team said they will follow up with the store manager's actions and the manager was supposed to get back to me but no follow-up happened...Lush, you just lost a great customer.
The store manager at the Markville Mall location is very disrespectful and bluntly lied to my face. She does not have any sense of urgency when it comes to a customer having allergies. I have been buying certain products from this location, every staff member has been so kind to me except for the store manager. Even when dealing with customer service, that department is a total joke. The customer service team said they will follow up with the store manager's actions and the manager was supposed to get back to me but no follow-up happened...Lush, you just lost a great customer.
NOT NATURAL--USES TOXIC INGREDIENT. They use synthetic fragrance, one of the most toxic ingredients one can use!!! Please please please take out synthetic fragrance! I used to love Lush until I learned how it's totally legal for companies to put carcinogenic, organ toxicity and other horrible ingredients into products, and synthetic fragrance is among those awful toxins. Maybe they won't smell as strong but they'll still smell good, I've found tons of essential oil scented products that smell great since then.This is especially heartbreaking given Lush's great company practices. Packaging with less waste, recycling rewards, less waste shipping, very very progressive imaging (lgbtq and body inclusive representation), AND vocal about controversial progressive causes (they're vocally pro-choice). I will splurge on Lush again the day they look to EWG skinsafe and make sure ALL of their ingredients really are safe. Heck they could toss in some less natural stuff in there that isn't toxic if they want, just please please please remove synthetic fragrance. And this is not just about what the science says. I used to use a LOT of Lush and other greenwashed "skinsafe" products with fragrance, and ever since I switched to EWG skinsafe approved zero toxins products, my skin is the best it has ever been.
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Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom.
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