Review Time
I have been a loyal lush customer for years until I discovered lush’s policies and views on the Middle East conflict. I understand where they’re coming from, but as a Jewish person I will never purchase products from lush ever again. I do not feel safe or welcome at lush. I am heartbroken that one of my favorite brands hates me and my people.
I visited Lush in Lincoln, 12 June 2025. I did not know what to use on my colour, age and menopausal damaged hair. I was approached by one of the team, called Kieron, who was so helpful in guiding me through the products which would be suitable for my hair. I must say having now used them a couple of times, they smell amazing even after a few days, and my hair feels so much better. Kieron is a credit to your company! Ive got a honey shampoo, Valkyrie conditioner, and curl cream.
I visited Lush in Lincoln, 12 June 2025. I did not know what to use on my colour, age and menopausal damaged hair. I was approached by one of the team, called Kieron, who was so helpful in guiding me through the products which would be suitable for my hair. I must say having now used them a couple of times, they smell amazing even after a few days, and my hair feels so much better. Kieron is a credit to your company! Ive got a honey shampoo, Valkyrie conditioner, and curl cream.
I spoke to a lovely lad on the phone about an issue with my order, and he reissued it with no problem. I mentioned that I had emailed a few weeks ago, and he explained that they’ve been so busy they’re only just getting to messages from early January. So, if you’re reaching out, just be patient!
I spoke to a lovely lad on the phone about an issue with my order, and he reissued it with no problem. I mentioned that I had emailed a few weeks ago, and he explained that they’ve been so busy they’re only just getting to messages from early January. So, if you’re reaching out, just be patient!
Awful customer care, emailed before Christmas as I ordered some bath bombs as a gift, they arrived in a mess and totally unable to gift. One of them was Minecraft enderman and when I asked my son what it was he said he didn't know and guessed a lump of coal as it was all smudged and messy. Have tried contacting customer service again but not even getting an acknowledgement now, my payment via clearpay is due in 4 days and I just want my money back I have already paid. Instead I am heavily pregnant, quite poorly and having to chase this refund around. Absolute shambles!
Awful customer care, emailed before Christmas as I ordered some bath bombs as a gift, they arrived in a mess and totally unable to gift. One of them was Minecraft enderman and when I asked my son what it was he said he didn't know and guessed a lump of coal as it was all smudged and messy. Have tried contacting customer service again but not even getting an acknowledgement now, my payment via clearpay is due in 4 days and I just want my money back I have already paid. Instead I am heavily pregnant, quite poorly and having to chase this refund around. Absolute shambles!
Guys this isn't okay Order 1. problems again after FINALLY receiving it : shoot for stars not sealed and leaked over Santa express. Santa express disintegration.Order 2. Problems after FINALLY receiving it. Dancing skeleton is crumbling and bad quality. Disintegration. Bubble bear bubble bar MISSING.Order 3. Missing Merry Figmas AND an out of date one.Contacted you since 7th so nearly 3 weeks ago multiple times.I get you're backed up but that doesn't mean paying customers should suffer for it, hire more people. Ask for volunteers paid In products. Lots of options.Why make customers wait ridiculously long for orders that arrive broken and with missing items! Its unacceptable.I have videos and photos of all. I've waited long enough now. You're about to lose a customer aged 28 who has been loyal to lush since aged 15. It's been the worse ever experience and I'm heartbroken at this awful time.Thanks lush
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Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom.
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