Review Time
I love Lush products, but the customer service has gone straight to hell. I have been waiting for over ten days for them to adjust my overcharge and I get the run around every time I call. I am on my sixth call to them and feel like I have been stolen from. Also have not received the order yet. Shame on Lush, your products are so good and your customer service is SOOOO bad.
I love Lush products, but the customer service has gone straight to hell. I have been waiting for over ten days for them to adjust my overcharge and I get the run around every time I call. I am on my sixth call to them and feel like I have been stolen from. Also have not received the order yet. Shame on Lush, your products are so good and your customer service is SOOOO bad.
amazing products but shipping is so bad that i have to go out of my way to leave this review. like why is it taking 2+ weeks... should honestly be free to ship at that point bc literally anywhere else you order from you get it within 2 days to a week it's 2024also, fire whoever runs the website cuz they can't even properly update your guy's stock like 10 things i tried to add to cart it said "sold out" even tho it was "in stock"
amazing products but shipping is so bad that i have to go out of my way to leave this review. like why is it taking 2+ weeks... should honestly be free to ship at that point bc literally anywhere else you order from you get it within 2 days to a week it's 2024also, fire whoever runs the website cuz they can't even properly update your guy's stock like 10 things i tried to add to cart it said "sold out" even tho it was "in stock"
Bought from the online store 3 times in the past, two times some shower gel bottles leaked. I sent them pictures and they told me to go to a store if I wanted an exchange. Why would I spend time driving when it's not my fault? I suggested I can mail it back for an exchange. It's a gift for a friend I will bring with me on a road trip so now I don't think it's going to be on time. I don't want to shop here again because it's just too much trouble and customer service is always unhelpful.Edit: I went to the store for exchange because I don't want to risk another leaking package.
Bought from the online store 3 times in the past, two times some shower gel bottles leaked. I sent them pictures and they told me to go to a store if I wanted an exchange. Why would I spend time driving when it's not my fault? I suggested I can mail it back for an exchange. It's a gift for a friend I will bring with me on a road trip so now I don't think it's going to be on time. I don't want to shop here again because it's just too much trouble and customer service is always unhelpful.Edit: I went to the store for exchange because I don't want to risk another leaking package.
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Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom.
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