lushusa.com

2.1
2.1 Based on 64 reviews

Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom....

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Average Rating

2.1

/
5

64 Reviews

5 Star
25%
4 Star
0%
3 Star
5%
2 Star
0%
1 Star
71%

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ExOskyEX
Guys this isn't okay 

Guys this isn't okay Order 1. problems again after FINALLY receiving it : shoot for stars not sealed and leaked over Santa express. Santa express disintegration.Order 2. Problems after FINALLY receiving it. Dancing skeleton is crumbling and bad quality. Disintegration. Bubble bear bubble bar MISSING.Order 3. Missing Merry Figmas AND an out of date one.Contacted you since 7th so nearly 3 weeks ago multiple times.I get you're backed up but that doesn't mean paying customers should suffer for it, hire more people. Ask for volunteers paid In products. Lots of options.Why make customers wait ridiculously long for orders that arrive broken and with missing items! Its unacceptable.I have videos and photos of all. I've waited long enough now. You're about to lose a customer aged 28 who has been loyal to lush since aged 15. It's been the worse ever experience and I'm heartbroken at this awful time.Thanks lush

1
Date of experience: Jan 07, 2025
Veronica
Great experience today in Lush

Great experience today in Lush, Dundrum, Dublin, the staff member Lara was brilliant with our two granddaughter's, she was very attentive and patient with them, showing them how the bath bombs work in the water as well as explaining the products suitable for them, she is a good asset to your shop, well done Lara

5
Date of experience: Dec 31, 2024
Samson Taylor
Great experience today in Lush

Great experience today in Lush, Dundrum, Dublin, the staff member Lara was brilliant with our two granddaughter's, she was very attentive and patient with them, showing them how the bath bombs work in the water as well as explaining the products suitable for them, she is a good asset to your shop, well done Lara

5
Date of experience: Dec 31, 2024
Joey Hughes
Absolutely disgraceful service!!

Absolutely disgraceful service!!Order no 6333567I ordered on 18th of December at 08.39 for next day delivery!! And paid £6.95 extra for next day shipping!! I didn't get next day shipping!!!I received the order on the 20/12, well I received only part of the order £67 worth, I paid £158 , I'm unable to get through via phone, Web chat or email to this waste of space company!!!This was supposed to be my disabled daughters main Christmas present!!! She has learning difficulties and loves Lush!!!!Worst ever experience with a company, I will never, ever be ordering with them again!!!!

1
Date of experience: Dec 20, 2024
Charley Smith
Absolutely disgraceful service!!

Absolutely disgraceful service!!Order no 6333567I ordered on 18th of December at 08.39 for next day delivery!! And paid £6.95 extra for next day shipping!! I didn't get next day shipping!!!I received the order on the 20/12, well I received only part of the order £67 worth, I paid £158 , I'm unable to get through via phone, Web chat or email to this waste of space company!!!This was supposed to be my disabled daughters main Christmas present!!! She has learning difficulties and loves Lush!!!!Worst ever experience with a company, I will never, ever be ordering with them again!!!!

1
Date of experience: Dec 20, 2024
Christi S.
I order quite often

I order quite often, and the customer service is good - the products are the best in class

5
Date of experience: Sep 25, 2024
Georgene
I order quite often

I order quite often, and the customer service is good - the products are the best in class

5
Date of experience: Sep 25, 2024
no customer service

Order 4756783 Evri did not deliver the package. No help from Lush, just an automated reply from their bot, Marvin. I will not order again.

1
Date of experience: Jun 01, 2024
Elton
no customer service

Order 4756783 Evri did not deliver the package. No help from Lush, just an automated reply from their bot, Marvin. I will not order again.

1
Date of experience: Jun 01, 2024
Ella Powell
Went into the Carmarthen Lush store

Went into the Carmarthen store, staff were incredible with my twin toddlers. Letting them play with the bath bombs. The store assistant Jerusha was so kind with the children and helpful. Made our day!!

5
Date of experience: Mar 11, 2024

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Business Details

  • Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom.

  • language https://lushusa.com

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