Review Time
I placed an order on January 4th, and it’s still processing after 14 days with no updates. There’s been no communication, and I haven’t received the item. I’ve tried reaching out through various means with no response. I will have to seek a refund through my bank. I recommend avoiding this company to prevent any hassle in reclaiming your money.
I placed an order on January 4th, and after 14 days it remains in processing. There’s been zero communication, and I haven’t received my item. Attempts to reach out through different contact methods have gone unanswered. I will have to pursue a refund through my bank. I suggest steering clear of this company to avoid the trouble of getting your money back.
I attempted to order a rug last week using the discount code at the top of their page, but it didn’t work. I emailed customer support and have yet to receive a response. Now, it’s surprising that the code is no longer available on their website! This is disappointing customer service. Treat your customers well; a good experience would encourage returns!
The entire process has been lengthy. I ordered something for a Christmas gift in mid-November, and after several weeks with no delivery, I was informed a replacement was being sent due to it being 'lost.' This replacement finally arrived two weeks later, shortly after I opened a dispute with my bank. The only positive aspect was that customer service was pleasant when I contacted them.
I had a problem with an item arriving damaged, and they promptly sent a replacement after I reached out. They even followed up to ensure I was satisfied with the new item. Such care is rare these days. A big thank you to the team for their excellent handling of the situation!
This is an update to my earlier review. The company's response regarding my legally entitled refund is unbelievable! They suggested I could receive a full refund if I remove my negative feedback. They claim to offer hassle-free returns, but my experience has been anything but. I returned two pairs of curtains that were inaccurately represented online. I had to chase for my refund days after confirmation of receipt. When I finally got a refund, it was only for one pair, and now they aren’t responding to my emails about the other pair. This company seems dishonest, hoping customers won’t notice or will give up when they don’t get replies. After my last email, they said I had been refunded but asked me to remove the negative review, which was not true.
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Welcome to Luxton Living. We are an established UK-based company dedicated to providing you with the very highest-quality bedding and home furnishing products.
Luxury living should not be held out of reach because of your bank balance - we at Luxton Living believe that everyone has the right to experience comfort and luxury, no matter who they are, which is why we are pleased to offer our products at wonderfully affordable prices.
We pass the savings from our suppliers onto our customers, so you can be sure you are getting the very best prices possible and the best quality.
Each of our items has been manufactured with quality, comfort and style in the forefront of our mind and if we are not happy with a product, we do not sell it.
Luxton Living take pride in every product and want you to be happy with your new purchase.
Thank you for shopping with us!See more
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