Review Time
Terrible service, they continue to charge my account despite my efforts to disable automatic payments. I removed my card from the app and visited the website to cancel everything, yet they still deduct 9.99€ from my account every month without justification. I attempted to reach out for assistance but received no response. Avoid this if you want to prevent being scammed.
I have still not received the new Lyca SIM through the post / royal mail. Can you please look into this urgently?
If my number is transferred to lyca but I don’t have the sim how do I go forward?
Hope to hear soon, I sent another email early this week but received no response!
I am very disappointed with Lyca's service! No response on live chat, no response on emails, no response on customer service phone number. Who the hell do I contact? I am regretting transferring to Lyca!
The company engages in misleading practices by initiating automatic renewals without customer approval. I ended up losing over 100 euros due to their tactics. I strongly recommend avoiding this seller! To the company: check with your support team, as they seem uninterested in responding to emails despite having all the necessary information.
The company engages in dishonest tactics by starting automatic renewals without the customer's consent. I lost over 100 euros because of their deceitful methods. Stay far away from this seller! To the company: consult your support team for the details, as they clearly do not respond to emails despite having all the necessary information!
I used the service because of the low prices. Unfortunately, both times I faced numerous technical issues that affected my data. Their customer support is designed to be frustrating. Long wait times, unnecessary transfers, and delays in resolving issues are common. Save your time and spend a little more on a more reliable provider.
It's been over 50 days since the service has held my mobile number hostage and has not released it. I experienced a network outage today. I work at night and cannot rely on this company for emergencies. If something happens and I can't make an emergency call, please hold the company accountable. Just fix the issue!
I want to share my frustrating experience with the company's customer support and refund process. On September 23, 2025, I followed specific instructions to top up 10 euros during a SIM transfer, assured of a refund after completion. However, despite numerous follow-ups, the refund has not been processed. I only receive vague responses stating it's 'in progress' without a timeline or resolution. This situation is unacceptable, as it violates consumer protection laws. I recommend avoiding this company unless you're willing to chase them for your money.
I purchased a 20GB plan for 9.99€, thinking it was a great deal, but I only received an eSIM. I didn't contact support as I didn't want to waste time. After activating the SIM and topping up 5GB, I found I couldn't use any internet. Essentially, my money is wasted.
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