Review Time
We purchased an Autel evo3 through autel pilot in December 2025. We received the product in a relatively timely manner but immediately ran into hardware problems. Namely, on our second flight at less than 100 ft. We discovered that the gyroscope that rotates the camera was not functioning.
We started the replacement process in mid-January but have been met with uncooperative customer service that only communicates via email. The two customer service agents repeatedly asked for the same photos and videos and then do not communicate for weeks on end.
It is now late February and we have yet to receive a replacement drone, compensation for the broken gyroscope on our current drone or been offered any kind of solution.
I would highly recommend buying from Autel directly instead of dealing with cheap third-party dealers like this one. It was my mistake to not notice that they have no phone numbers attached to their website, which should have been my first red flag.
We purchased an Autel evo3 through autel pilot in December 2025. We received the product in a relatively timely manner but immediately ran into hardware problems. Namely, on our second flight at less than 100 ft. We discovered that the gyroscope that rotates the camera was not functioning. We started the replacement process in mid-January but have been met with uncooperative customer service that only communicates via email. The two customer service agents repeatedly asked for the same photos and videos and then do not communicate for weeks on end. It is now late February and we have yet to receive a replacement drone, compensation for the broken gyroscope on our current drone or been offered any kind of solution. I would highly recommend buying from Autel directly instead of dealing with cheap third-party dealers like this one. It was my mistake to not notice that they have no phone numbers attached to their website, which should have been my first red flag.
AutelPilot’s exceptional customer service, support just awesome. My order #10087 was shipped to me promptly as promised with tracking. Also adjusted rugged bundle to enterprise bundle as I requested. Will continue to purchase products from AutelPilot in the near future!!
My order was not received. They blamed their fulfilment partner DHL and took no responsibility themselves. Currently at 18 emails to them and getting nowhere - they just stall and make excuses.I spent over 1200 euros and it seems like I've been scammed.You have been warned. Read the reviews from other buyers who have been scammed too - over 25% of reviews have lost their money. This company should not be allowed to trade. Reaching out to Paypal now.
After a few emails with Lucy-she is great!, I ordered the Autel Evo Lite 640T. It arrived 48 hours later, perfect condition, the way I wanted.I will try it tomorrow, I am very happy for the service of Autel Pilot!!!Lucy is extremely patient & professional!Thank you!!
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Autelpilot, an Autel Robotic Official Authorized Dealer. Shopping Autel Robotics drones/quadcopters and accessories at the best price at autelpilot.com. Check out EVO II Drones, EVO Drone, X-Star Drone, EVO & EVO II accessories, and more products now!
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