Review Time
Avoid this company.
After booking and paying online, once you arrive they tell you that the car you reserved has an engine that is “too small” for Madeira and pressure you to pay extra for a “better” engine. This is especially frustrating when other people I know, with the same reservation, were given better cars without paying more.
On top of that, they constantly try to upsell you additional insurance and extras, using fear tactics about possible scratches while the car is parked, even if caused by other vehicles.
They also require a physical debit card (virtual cards are not accepted). If you don’t have one, they force you to leave €300 in cash, including ATM withdrawal fees. Even worse, days after returning the car in perfect condition, the cash has still not been refunded.
Overall, this feels misleading and unprofessional. Be very careful before doing business with this company.
AVOID THIS SERVICE! POSSIBLE SCAM! We had a vehicle reserved for a week. Upon arrival, we were abruptly told that our payment method was “not acceptable” because it was a debit card instead of a credit card. This led to an unexpected demand for an extra €175 plus a €300 cash deposit — a highly unusual and dubious practice. To confirm we weren’t mistaken, we checked with nearby rental services: all accepted our card without issue. Several staff members mentioned they were aware of this scam. We couldn’t use our reservation and were still charged €106. Protect yourself from frustration, costs, and hassle — consider going ANYWHERE ELSE.
DO NOT USE THIS SERVICE! We had a vehicle booked for an entire week. Upon arrival, we were unexpectedly told that our payment method was “not acceptable” because it was a debit card instead of a credit card. This led to a demand for an extra €175 plus a €300 cash deposit — an extremely unusual and questionable practice. To verify our concerns, we checked with other nearby rental services, all of which accepted our card without problems. Several employees even mentioned they were familiar with this scam. We were unable to use our reservation and were still charged €106. Save yourself the trouble, money, and stress — choose another option!
The vehicle was not clean and we had to tidy it up ourselves. After returning the car, an additional €300 was charged to our credit card without any explanation or prior approval. They have not responded to our inquiries regarding these extra charges.
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