Review Time
I'm giving the service a 2-star rating! I ordered two items, a bracelet and a necklace, a few months before gifting them to two very special people in my life. The necklace was fine, but the bracelet broke off the link the moment the recipient put it on! Unfortunately, my family member lives in a different state, so I witnessed it happen over video call. I asked if it could be mailed back to me, hoping the company would replace it instead of refunding. However, they insisted I pay an additional $40, which I found unfair given that I spent over $200 on both items. It’s frustrating that they wouldn’t resolve the issue without charging me more! I really wish they had better customer support to assist in situations like this. How embarrassing for the products to not meet expectations!
Terrible customer service. They misled me about when the order shipped. They lied about the item being in production. They refused to cancel the order, even though they claimed production was delayed. Then they said production was on hold. Ultimately, they refused to refund my money, insisting on issuing me a store credit.
I'm giving the service a 2-star rating! I ordered two items, a bracelet and a necklace, a few months before gifting them to two very special people in my life. The necklace was fine, but the bracelet broke off the link the moment the recipient put it on! Unfortunately, my family member lives in a different state, so I witnessed it happen over video call. I asked if it could be mailed back to me, hoping the company would replace it instead of refunding. However, they insisted I pay an additional $40, which I found unfair given that I spent over $200 on both items. It’s frustrating that they wouldn’t resolve the issue without charging me more! I really wish they had better customer support to assist in situations like this. How embarrassing for the products to not meet expectations!
Not only is the bracelet adorable as I expected, but I'm also pleased with the shipping material/packaging. It’s a nice little pouch that looks great and can also serve as storage or for travel. Overall, I am satisfied with my purchase and I’m sure I will buy more pieces in the near future as there are many more that caught my eye!
I had a poor experience with customer service. The website states repairs are free within 90 days, yet the response I received contradicted their own policy. I had to follow up multiple times with no proper resolution. For the price we pay, the product can’t be worn daily because it tarnishes within 30 days. Very disappointed with the inconsistency and quality.
I got this necklace featuring my kids' birthstones and I really like it. It's simple and cute, exactly what I wanted. Usually, anything that isn't real gold makes my skin break out immediately, but I've been wearing this one nonstop and haven't had any reaction at all. The quality is honestly better than I expected. It also arrived quickly and in good packaging. Overall, I'm pleased with it and would order from here again.
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Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.
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