Review Time
TLDR; don't buy anything through Magazines Direct. Too many hassles and magazines can barely arrive. The magazine is nothing protected in the envelope. I bought 3 issues for £3 magazine trial from them. I changed my mind within 7 days and thought I could cancel and claim a refund. Turns out they are "not able" to refund any amount below £5. I couldn't see such things mentioned in the terms and CS told me it's on the publisher and not Magazines Direct. Never mind, the payment was taken so I'd expect to receive 3 magazines. But no, they didn't arrive. The first time I asked the CS. They answered "We’ve recently experienced a system error that prevented your subscription copy from being dispatched. We’re working hard to make sure that this doesn’t happen again for anyone. We can confirm that your account has now been corrected." and kindly provided information of when and which of the next issue I'll get. Again, when the magazine issue is on sale it never arrives. The second time I asked, I received the exact same respond about the system error. Clearly it has never been corrected since I still haven't received my product. CS promised they'll ship a replacement which I should wait for 7-10 working days. It has been 11 calendar days now and never receive my magazine. I think I'll have to chase again.There is a third time my magazine "lost" in the post, as I purchased another single issue of magazine from them. Similar experience I paid the money, magazine didn't arrive, had to chase them which they claimed it lost in the post, had to wait for another 5 days to receive. But at least that magazine arrived, thank God.
TLDR; don't buy anything through Magazines Direct. Too many hassles and magazines can barely arrive. The magazine is nothing protected in the envelope. I bought 3 issues for £3 magazine trial from them. I changed my mind within 7 days and thought I could cancel and claim a refund. Turns out they are "not able" to refund any amount below £5. I couldn't see such things mentioned in the terms and CS told me it's on the publisher and not Magazines Direct. Never mind, the payment was taken so I'd expect to receive 3 magazines. But no, they didn't arrive. The first time I asked the CS. They answered "We’ve recently experienced a system error that prevented your subscription copy from being dispatched. We’re working hard to make sure that this doesn’t happen again for anyone. We can confirm that your account has now been corrected." and kindly provided information of when and which of the next issue I'll get. Again, when the magazine issue is on sale it never arrives. The second time I asked, I received the exact same respond about the system error. Clearly it has never been corrected since I still haven't received my product. CS promised they'll ship a replacement which I should wait for 7-10 working days. It has been 11 calendar days now and never receive my magazine. I think I'll have to chase again.There is a third time my magazine "lost" in the post, as I purchased another single issue of magazine from them. Similar experience I paid the money, magazine didn't arrive, had to chase them which they claimed it lost in the post, had to wait for another 5 days to receive. But at least that magazine arrived, thank God.
Cancelled a subscription last year as PSM was being replaced by Edge, not wanted any longer. I had an email back confirming it was cancelled, I moved address and guess what, they kept it going.Trying to get hold of them is impossible, telephone number is disconnected and your stuck with emailing an inbox that doesn't reply.DO NOT USE
Cancelled a subscription last year as PSM was being replaced by Edge, not wanted any longer. I had an email back confirming it was cancelled, I moved address and guess what, they kept it going.Trying to get hold of them is impossible, telephone number is disconnected and your stuck with emailing an inbox that doesn't reply.DO NOT USE
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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