Review Time
If I could give no stars for this company I would ! I ordered the May edition of Gardeners World on March 9th they took the money from my bank account on March 11th I then received an email to say it is on its way on April 9th here we are on April 17 the and still no magazine the two for one offers have started and we are losing out !My order number is 1027755 I want to know what has happened are you going to give me a refund soon so I can buy a copy elsewhere thats if there are any left in the shops now I am fuming !I tried several different phone numbers the one on the internet is wrong and two people gave me numbers which were also wrong Have I been scammed by this comapny ?I only wish now I had looked on Trustpilot before I ordered and I would not have bothered ! You obviously have not send my Magazine so I would now like a refund for £9.99 in the hope I can still buy a copy in the shops thats if they have any left nowIf you do not handle subscriptions for Gardeners World how come I bought the magazine through your company and even have the email sent to prove it too !
UPDATE:Magazines Direct responded stating that "the telephone team has already taken care of my issue" which I find insulting and just makes the situation worse. This is the same standard response from the company which many other reviewers have received when reporting the same issue of multiple charges. The issue is NOT resolved - I have not received the credit, despite being told multiple times by that it has been processed.Original review:I attempted to order a subscription to Decanter Magazine in October 2023. They then charged my credit card 4 times for the same subscription. After multiple calls and no magazines, I reluctantly gave up and cancelled the subscription in February. So far I've managed to receive 3 refunds. I've been assured several times that the final refund has been processed, but I have still not received it, despite repeated escalations and case #s. It's just unbelievable.
Update: MD supports seems to think this is regarding a single purchase. This is my review after dealing with MD since 2012 but specifically with my experience after Future Ltd. took over. I've contacted support and they decided to help after I threatened to leave but this doesn't make up for many years of poor service.I've tried to distill my experience with Magazines Direct since Future Publishing Ltd. absorbed it. Support with Imagine Publishing was quite good but just stay away now. I only stuck with them till now since I love Retro Gamer magazine and can't get it elsewhere:-Upped my subscription rate when I replaced an expired credit card-Mystery charge to my credit card that took me 8(!!!) months via two tickets to resolve via customer support-charging me inflated subscription rates instead of the agreed upon rates-gave me Retro Gamer for free by mistake (I really enjoyed this egregious mistake :)-many, many failed purchases that went through on their website including MFA verification because they manually process the transaction incorrectly *after* the website purchase.-many hours wasted with my credit card support since they just confirmed there was no reason for purchases to fail-sending me *toll* numbers to call for support ad nauseam and in bad faith after I repeatedly tell them they don't make financial sense for to call.-polite but scripted email responses with very little content-no way to track customer service tickets except via email-customer service tickets are resolved by simply stopping communication. No agent has asked me if a ticket has been resolved except maybe over the phone (see comment about toll numbers)-no way to track purchases on their website (subscriptions get listed but no purchase date or cost. No bookazines etc.)-no receipt when purchasing on their website.-a red click crack team that doesn't assist.-feedback through Feefo which I can't use despite months of back and forth with MD and Feefo support.-different agents respond to each individual communication-Weeks between responses even though they "aim" for two day response time.-agents who don't read the ticket history and return me to square one.Just avoid this publisher or be prepared to run the gauntlet.
Update: MD supports seems to think this is regarding a single purchase. This is my review after dealing with MD since 2012 but specifically with my experience after Future Ltd. took over. I've contacted support and they decided to help after I threatened to leave but this doesn't make up for many years of poor service.I've tried to distill my experience with Magazines Direct since Future Publishing Ltd. absorbed it. Support with Imagine Publishing was quite good but just stay away now. I only stuck with them till now since I love Retro Gamer magazine and can't get it elsewhere:-Upped my subscription rate when I replaced an expired credit card-Mystery charge to my credit card that took me 8(!!!) months via two tickets to resolve via customer support-charging me inflated subscription rates instead of the agreed upon rates-gave me Retro Gamer for free by mistake (I really enjoyed this egregious mistake :)-many, many failed purchases that went through on their website including MFA verification because they manually process the transaction incorrectly *after* the website purchase.-many hours wasted with my credit card support since they just confirmed there was no reason for purchases to fail-sending me *toll* numbers to call for support ad nauseam and in bad faith after I repeatedly tell them they don't make financial sense for to call.-polite but scripted email responses with very little content-no way to track customer service tickets except via email-customer service tickets are resolved by simply stopping communication. No agent has asked me if a ticket has been resolved except maybe over the phone (see comment about toll numbers)-no way to track purchases on their website (subscriptions get listed but no purchase date or cost. No bookazines etc.)-no receipt when purchasing on their website.-a red click crack team that doesn't assist.-feedback through Feefo which I can't use despite months of back and forth with MD and Feefo support.-different agents respond to each individual communication-Weeks between responses even though they "aim" for two day response time.-agents who don't read the ticket history and return me to square one.Just avoid this publisher or be prepared to run the gauntlet.
My account has been totally mismanaged by Magazines Direct since 2019 and we're still going round in circles. I have spent countless hours writing emails and the entire experience has been very stressful. It seems to be resolved and then someone else from Magazines Direct decides to get involved and we're back to square one.If someone contacts me I will supply a point-by-point description via email. There is not enough space to do so on this form.Numerous times I have requested that Magazines Direct supply me with the contact details of a manager or their legal representative.
Claim your business profile now and gain access to all features and respond to customer reviews.
Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
techpally.com
beatsora.com
ignitebookpublishing.com
gpmmusicgroup.com
kobostack.com
mrbsemporium.com
bigwhistle.co.uk
adlibris.com
classicfm.com
universalbookspublisher.com