Review Time
Unfortunately, I have to add to the bad reviews for this Company, I have been chasing missing issues for months, they confirmed I have paid but blame the post. A bit of a tall story given I haven't received the original mag, a replacement or the current month! All other mail appears to be arriving fine however."I’m really sorry to hear that your issue of Ideal Home hasn’t arrived. I’ve had a look at your account and can confirm that all issues have been sent out for delivery. Sadly, once our magazines have entered the postal system we’ve got limited tracking resources available to us."2 months now, still no magazine. I would strongly advise you do not use this Company.Thanks for the reply and still no magazines. Useless Company avoid.
Subscribed to a Retro Gamer magazine, with the offer of a gift (a wired USB controller). Was sent a Nintendo 64 controller, which is utterly useless, and now will effectively become landfill. Thanks for contributing to waste plastic, you could have at least said that the original gift was not available & would I like a reduction in price / something else. As a result I am not continuing with this subscription, and I thoroughly recommend other people to avoid too.EDIT (Response to Magazines Direct on 27 Mar)No, the email response does not resolve the matter. I have received an N64 controller, which only works with a Nintendo 64. The packaging slip states it is an N64 controller with a USB cable, it is not, so I'm not entirely sure you know what is going on. Either way it is not the original gift, and is of significantly lower value.I asked for cancellation of my subscription, because you have not met the terms of the contract. The response was that a 8bitdo Wired Pro 2 G Classic controller has been sent out on the 15th March, which will be with me within 28 days!I will update the review if something else subsequently turns up, but I suspect that this is a way to try to get out of the 28 day cancellation period - I am keeping records.
If I could give you zero you’d have it. Shocking company do not use. They suspended my account with no warning. They agreed a refund for Country Life magazines not delivered. Instead of taking a refund they debited my account! Multiple phone calls and emails later it’s Almost impossible to get my £56 back. Their overseas call handlers repeatedly lie and make promises they can’t keep. Small claims court is next . Reference FPLQ6471086X
Tried to renew a subscription for my mother in law. Confirmation email says it was sending to the wrong address,so tried to get it changed but its been nothing but hassle and when I called to cancel was told it will take 10 day to process the refund Really terrible customer service.
I cancelled a subscription that was being paid by direct.Tried to set up a new subscription but they failed to sort it out and I missed out on a special offer.Four months later I set up a new subscription for the digital version, only to find that they ILLEGALLY used my credit card to pay for the direct debit on the cancelled subscription. I have an email from them stating the subscription was cancelled.They have broken data protection laws and are no better than crooks. I will be reporting them to the information commissioners office.Still waiting for a refund.
I cancelled a subscription that was being paid by direct.Tried to set up a new subscription but they failed to sort it out and I missed out on a special offer.Four months later I set up a new subscription for the digital version, only to find that they ILLEGALLY used my credit card to pay for the direct debit on the cancelled subscription. I have an email from them stating the subscription was cancelled.They have broken data protection laws and are no better than crooks. I will be reporting them to the information commissioners office.Still waiting for a refund.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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