Review Time
Very poor customer service, took my subscription out July 2024 at a special offer price plus a free gift, after 8 months and after a dozen emails and messages telling me the gift was on its way, I’m still waiting, so I’ve decided to cancel my subscription, which is easier said than done, so far I’ve sent three messages requesting a cancellation but still no response, your better getting your magazines from a newsagent or downloading a disc version plenty of places to get them.
Very poor customer service, took my subscription out July 2024 at a special offer price plus a free gift, after 8 months and after a dozen emails and messages telling me the gift was on its way, I’m still waiting, so I’ve decided to cancel my subscription, which is easier said than done, so far I’ve sent three messages requesting a cancellation but still no response, your better getting your magazines from a newsagent or downloading a disc version plenty of places to get them.
If only we could give Magazines Direct 0 stars! Truly awful company to try and deal with. We ordered a magazine from then which never arrived. No way to actually speak to them only an email address which they ignore. Customer "service" never replied to any of our emails. No way of getting a refund it would seem. Avoid this company at all costs and do not believe their website details especially the bit that claims to have thousands of 5 star reviews!!!
If only we could give Magazines Direct 0 stars! Truly awful company to try and deal with. We ordered a magazine from then which never arrived. No way to actually speak to them only an email address which they ignore. Customer "service" never replied to any of our emails. No way of getting a refund it would seem. Avoid this company at all costs and do not believe their website details especially the bit that claims to have thousands of 5 star reviews!!!
Finding it very hard to cancel my subscription. Seems you can't cancel on the website. They've ignored my email request, tried to call and was told they have unusually long wait times. Update:I have emailed Magazines Direct and not received a reply.I have filled in a cancellation request and not received a reply.I have sat on hold on the telephone for quite some time, finally got through and asked for a cancellation, I was told I needed to be forwarded to another department.I sat on hold again. I was offered a callback and.... I have not received a reply.I have cancelled my direct debit.
Finding it very hard to cancel my subscription. Seems you can't cancel on the website. They've ignored my email request, tried to call and was told they have unusually long wait times. Update:I have emailed Magazines Direct and not received a reply.I have filled in a cancellation request and not received a reply.I have sat on hold on the telephone for quite some time, finally got through and asked for a cancellation, I was told I needed to be forwarded to another department.I sat on hold again. I was offered a callback and.... I have not received a reply.I have cancelled my direct debit.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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