Review Time
Utterly incompetent, I placed a simple order of 1 copy of horse and hound, 2 weeks go past & I received the entirely wrong issue so ask for it to be resolved. Days later and i am still back and forth with them as they have the wrong issue on their system so I have to prove it is their error, I'd have thought the fact my order has a picture of the correct issue would have been proof enough but no, alas it seems I will need to chargeback through my bank to get compensated for their error instead of a simple apology and either the correct issue or a refund. If any villages are missing their idiots they are probably employed at magazines direct! Honestly, don't order from them it's so much hassle.
MagazinesDirect closed Linux Format magazine prematurely and promised to refund my remaining balance (€18.38) within 10 working days via my original payment method (PayPal). That refund never came. Then they said they could no longer use PayPal and demanded my bank details. I sent them, waited the 14 days they asked for – still nothing. Now they’re asking for a recent bank statement. In my view, they are simply stalling and are not an honest company.
For some other reason beyond me, the postal service couldn’t deliver one issue of The Week to my house in May and registered it as “undeliverable” at Magazines Direct. I have received this magazine weekly for 2 years without any fail! This lead to a subsequent suspension of my subscription from Magazines Direct’s side WITHOUT any form of communication or email notification to myself, the customer. Only after I emailed them to enquire about the magazines that have not been delivered, was I informed of this ludicrous handling of a simple administration issue of a lazy postal deliverer. Are you serious? They are so bad!!
Terrible company Took out a 6month subscription. Recieved 3 magazines only. Thereafter, every month had to chase as didnt get the magazine. Got told they would extend subscription as had no more in stock to sedn and I would get the next month as planned. After 3 my the I have up. Only plus side they did refund the last 3 issues. Advice would be to avoid.
Retro Gamer UK #274 ordered 7/8/25 and still note received almost 3 months later!!!Looks like a joke, but it's not: one wrong number sent, 3 "missing" deliveries with never arrived replacements and several email exchanges with a ridiculous customer support, it's simply unacceptable that a website that sells magazines cannot do its job.You simply cannot buy the magazine you like from its offical website - ridiculous.Something is really wrong with magazines direct.Order number 39981491 to Portugal.
This company has terrible business practices. It’s easy to subscribe to a magazine online, but cancelling is deliberately difficult. You have to call two separate numbers, wait on hold each time, and deal with agents who try to talk you out of it. They claim it’s about good customer service, but it’s clearly a tactic to stop you from cancelling. This shouldn’t be allowed.
Saw the advert to try a magazine for just £1. Nothing sent and like other people have said they don’t respond. Most likely they just presume people won’t care about losing £1 but given the heavy advertising I’d safely assume they are earning £100k plus for the amount of people that would sign up for the seemingly good deal. The first magazine turned up today after waiting 3 weeks and complaining over the phone.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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