Review Time
Absolute GARBAGE company. Paid the £1 start up fee for 6 magazines, was told to wait for an email providing my subscription details. Received the email after 5 days, and it offered absolute NOTHING except a subscription number. I clicked on the link that said "OPEN ACCOUNT" low and behold i was taken to a page that was force feeding me crapp about digital reading of my magazine, NO ACCOUNT SET UP AT ALL. I went through the entire page looking for a frigging sign in, or account set up, BUT NO. So i went to the contact page hoping to find a phone number, BUT NOOO. Just a useless contact email where you have to wait another run of days for a response (i'm betting you won't receive) So i am left angry and frustrated at another rubbish company who had no problem whatsoever taking my money instantly, but can't provide a simple easy way of starting an account on a delivery of a frigging magazine, BECAUSE THEY don't want to deliver the frigging magazine, they want you to digitally read it instead. Disgrace of a company, and when my£1, 6 weeks is up, i will be heading back to bauer magazines, fantastic company, should have chose them first. I am sick of these pointless companies being run by god knows what..-----UPDATE---Canceled my subscription altogether, because on top of all the above i wrote, i received no magazines AT ALL from this company, email told me i would receive 1st issue by 30th dec, didn't arrive, contacted company and was told i would have to wait 4 FRIGGING WEEKS for 1st delivery (around the same time they take the quarterly payment) funny that. I was put through to canceling account dept, and the woman told me, i should have received 3 magazines by now, all from the 30th dec onwards, 1st being the previous Christmas issue., it's now 6th Jan WHAT!!!!. i CANCELED MY ACCOUNT. This is the worst company i have dealt with, take your money away from them at lightening speed. I am off to make sure my bank is aware of this company, and to head back to Beuer magazines instead. Please avoid this cluster dump of a company, they have no idea what they are doing, and are only about profit.
They sent 4 magazines to my brother who has been dead for 10 years. They apologized and explained they had done nothing wrong!How about extremely distressing? Giving me "work" to do in finding out how to make a complaint? Having to find out how to return them to the disgusting company?Since then they have sent another two magazines. After Christmas I think a visit to my solicitor is in order.Edit 19.12.25 in response to their reply. My brother NEVER had an account while he was alive. It is extremely unlikely he has taken out an account 10 years after his death.
You’d think in these tech times we could award zero stars for really rubbish companies! I’ve been with Magazines Direct for many years and put up with late or missing issues but got so much worse last year. So I decided to cancel my subscription, get a refund and pay the extra to get my TV Times from a reliable local store. Customer loyalty counts for little so cancelling was easy but I am still struggling after weeks and weeks to get my £9.68 refund. All manner of excuses and apologies from different customer service ( that’s a misnomer) agents but no money back. Just a continuous’ come back to us in 10 days’ response. What rubbish.
I contacted Magazines Direct early in December as I was having trouble logging in to my account and I wanted to check that a subscription I have was going to be renewed and get access to my account. All I received was an email from Marc saying that my issued were being looked in to and that he'd get back to me in a couple of days.No one got back to me, but on the 12/12 a continuous payment was set up (without my authorisation or filling in any forms permitting this). I'm not sure that what they did was legal.On the 22/12 another continuous payment was taken from my current account. I've emailed several times about the payment on the 12/12 several times and Magazined Direct are ignoring me. I received a feedback form on Christmas Day asking me to rate Magazines Direct which I find appalling. My bank have done a chargeback for the unauthorised payment taken on the 12/12 and I would like Magazines Direct to apologise for the theft of my money and the unauthorised use of my bank details and for ignoring me when I've questioned the paymentEdited to add that Magazined Direct have managed to cancel my subscription (a gift for my Father) and have not addressed the fact that they'd set up another, unauthorised subscription in addition to the first, correct subscription. I have now no idea if my father is going to receive his gift and I've had an email from Ronald today breezily ignoring my asking about the continuous payment being set up fraudulently. Someone needs to phone me to sort this mess out.Updated:On Monday 29/12 I had a call from the complaints team who finally addressed the fact that an unauthorised continuous payment had been set up and agreed to refund me. I was told that I'd receive an email on the 30/12 outlining the conversation we'd had and I was told that as a gesture of goodwill I'd be offered a free subscription. However the email never arrived! I have no way to contact the complaints team as I was supposed to reply the the email from them. The company is a total shambles.
Ordered Woman & Home magazine as a gift for my wife in September. An initial £6 for 6 copies. apart from emails to sign up for online magazines and after endless emails asking when a magazine would be delivered I cancelled the order.I have received £5 back from the £6 paid with a promise that a copy of the magazine will be sent. I guess that was the £1 deduction. To date nothing has arrived.Avoid the company at all costs
I've bought a digital magazine to offer as a Christmas gift to a good friend of mine. I've bought it thinking that I would receive it in a PDF file after finishing purchase, but no, nothing received. I've been informed ONLY after purchase that I should and must install another platform to be able to read the magazine. There was ANY information before purchase about this platform and its mandatory use to be able to read their magazines. I feel I've been tricked. I've emailed them asking for a refund, explaining clearly my situation, but they didn't care less and replied with a vague email, not adressing my issue. SAD, just sad. They should be ashamed to trick and fool their customers like this. They should be punished. Making profit out of this, it's not correct.
Extremely disappointing service. I took out a magazine as a gift for my mother last February. Unfortunately, the magazine was cancelled in the first half of the year, and they transferred it to another magazine for the rest of the year. I currently have 2 issues left. Randomly in November, they took money from my account. I contacted them immediately to ask what the reason for this charge was. They have either not answered the question, sent an irrelevant answer that doesn’t address my query or continued to ‘investigate’ with wrong dates and information. I’m still clueless as to why they’ve taken money from my account when I paid for an annual subscription that won’t be renewed for another 2 issues. Customer service non-existent at this point. Edited 9/1: updating to add that despite poor service by email, Nathan reached out here and called promptly the next day with the situation investigated and resolved before ringing, which was very much appreciated. I am raising my review to three stars due to the support he provided.
A subscription of 6 issues for a pound? To date I have not received anything and it seems they can’t lift a finger to write an email. I shall be contacting my bank to have them blocked, must be a scam. Update: the same auto-apology from "Nathan" and then a ridiculous message saying the magazine will be received 2 days after publication. What an apalling waste of time.
I have a yearly subscription with Magazines Direct for Country Life magazine. I have not received an issue since 8th October. I've emailed with my query but so far have not received a response. This problem with delivery has happened before, and to be fair to Magazines Direct, once I rang them it was sorted. I would ask them, please respond to my email. And by the way, its not the fault of our postal service here in Ireland, ive checked with them.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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