Review Time
I had been encountering difficulties with migrating my size charts for quite a while. With thousands of charts to transfer, I faced challenges with data exporting and management. Several developers I consulted informed me that my only options were to handle everything manually or incur high costs, neither being a feasible solution. Upon contacting the support team of the company and explaining my situation, they quickly understood the issue and assured me they could resolve it within one to two days. I was genuinely surprised. After spending days without finding a workable solution with various developers, the company managed to address everything almost instantly. They took care of the entire migration and setup for me, consistently suggesting improvements, confirming details, and customizing the layout to my specifications throughout the process. I felt fully supported at every stage, which instilled complete confidence in their team. Without a doubt, I can say that the support provided by the company is the best I have ever experienced. Their responsiveness, professionalism, and readiness to exceed expectations truly surpassed what I anticipated. I am confident this will develop into a long-term partnership, and I am sincerely appreciative of all they have accomplished.
I had been facing difficulties with the migration of my size charts for an extended period. With thousands of charts to transfer, I encountered obstacles with data exporting and management. Multiple developers I consulted indicated that my only options were to do everything manually or pay an exorbitant fee, neither of which was realistic. When I reached out to the company's support team and detailed my situation, they quickly understood the issue and assured me they could fix it within one to two days. I was honestly amazed. After spending days communicating with various developers without a viable solution, the company resolved everything almost immediately. They managed the entire migration and setup for me, consistently proposing enhancements, confirming details, and adjusting the layout to meet my needs. I felt completely supported throughout the process, and this experience gave me full confidence in their team. I can confidently say that the support from the company is the best I have ever encountered. Their responsiveness, professionalism, and dedication to going above and beyond truly exceeded my expectations. I believe this will be a long-term collaboration, and I am genuinely thankful for everything they have done.
The Price Hiding & Access Control app is an excellent choice for B2B shops like ours, and I recommend it to anyone wanting to hide their pricing until users log in. The app functions well, and the customer service is the icing on the cake. Initially, the app didn't fully integrate with my shop's theme. However, when I contacted their support, they immediately collaborated with me, troubleshooting and keeping me updated on the progress. I especially want to thank the representatives who were kind and ensured that my thoughts and needs were acknowledged. This experience has restored my faith in customer service; thank you for all your hard work.
We have previously utilized the company for other extensions and they were prompt in addressing any coding issues we identified. However, last month we purchased a shipping plugin for a dropshipping venture. Upon attempting to use it, it was evident there was a problem. We have been emailing them for four weeks; they assured us they would resolve it, but no progress has been made. They keep requesting passwords and access to our private server while we have shown that the issue lies within their code, and they send automated emails every two days asking if the issue has been resolved. When we provide information through the ticket system, they ask for it via email due to their broken support ticket system. While we have had positive experiences with their other plugins, the quality of support in this instance has been very disappointing. Their location in Vietnam seems to contribute to the language barrier, complicating matters further.
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