Review Time
As soon as you make a purchase, a false tracking number is issued (even though the product has not been shipped), making it impossible to cancel. Even if you contact the help desk after making a purchase, you will not receive a reply and it is impossible to contact them. The company owner is hidden, and it is unclear who is responsible.Edit on 28.Nov.2025I reported this account to Instagram as a scam, but to my surprise, they determined it wasn't. If you've been a victim of a scam, please report it on Instagram.
Do not deal with this website – they are scammers.I ordered a bag, they took the payment immediately, but I never received my order. It’s been a long time, there is no information about shipping, and they never provided any tracking number.It is impossible to contact them: • they don’t reply to messages, • no response to emails, • no one answers through any of the contact details they provide.It really feels like this website just takes people’s money and disappears.Be careful and don’t make the same mistake I did – do not order anything from them.
Absolute con artists ordered a bag, they send the wrong bag (a small one instead of the tote which I ordered) emailed them several times for a refund but no response, luckily I got my money back from my bank. DO NOT BUY FROM THIS WEBSITE
False advertising!! Did not receive what they advertise. Was asked to send photos of purse I received. I sent photos of what they advertise compared to what I received. I then was offered a 15% refund which I told them was very insulting at which point I was told they would increase it to a 20% refund. I asked for a full refund and crickets.... I have not received any refund as of today. Their customer service phone number goes straight to voicemail. Don't be fooled by this company. Bunch of crooks for sure that advertise on all social media platforms. I am sure there are others that got duped as well - total scam!
after i ordered i found out they stole pix from Velantra. I recieved a tiny fake leather bag that had no bearing with the photographs. i wouldn’t give it to a homeless person. they only offered 15 percent refund. total scam website and call your bank to file a claim. i wish i could post pix
Poor experience from start to finish! 5-8 days delivery is a lie. It was more than 2 weeks before the order was dispatched with almost a week for the company to respond to my email asking for an update on this. Then when my order eventually arrived I was sent the wrong item entirely - a completely different size and style of bag. I emailed to complain and was offered only a 15% refund and no other rectification despite providing pictures as proof of the wrong item I received! Extremely disappointed by the service, the customer care and poor accuracy of the whole process. Please avoid.
😠 Customer Service Nightmare - SCAM ALERT! It is a SCAM. After 3 weeks of waiting for the MAITE SOHO TOTE BAG, I received an incorrect product.The customer service phone number only leads to a voicemail, and nobody returns calls.The emails sent to the help service have resulted in the same series of automated responses after each inquiry, none of which addressed my actual questions or requests:1. An apology and a request for photos of the incorrect product received.2. An offer of 15% compensation for the error.3. Another apology and a request for photos.4. An offer of 20% compensation for the error.At no point have they provided a return shipping label/sticker or any information about when they will send the correct product.Very disappointed! Don't fall for this SCAM!!!
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