manchester.gov.uk

1.4
1.4 Based on 79 reviews

Manchester City Council is the local government authority for Manchester, a city and metropolitan borough in Greater Manchester, England....

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Average Rating

1.4

/
5

79 Reviews

5 Star
8%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
88%

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Amith Karayil
I am extremely disappointed with the…

I am extremely disappointed with the level of service and professionalism shown in relation to my booking at Stone Street Car Park, Manchester.I made a confirmed advance booking for 29 December 2025 and paid £14.03 in good faith. Upon arrival, there were no parking spaces available, making it impossible to use the car park despite holding a valid booking.What followed has been even more frustrating. I contacted Parking Services on 2 January 2026 to request a refund and received no response whatsoever. I later phoned the council to follow up, only to be told that they cannot find my booking or correspondence on their system, despite clear proof of payment and confirmation.This demonstrates a serious lack of commitment to customers, poor record‑keeping, and complete disregard for resolving legitimate issues. Accepting payment for a service that is not delivered and then failing to respond or even acknowledge the booking is unacceptable.I would strongly caution others against relying on this parking service if they expect reliability, transparency, or basic customer care. I am still pursuing a refund and should not have to expend this much time and effort to recover money for a service that was never provided.

1
Date of experience: Jan 20, 2026
M Holmes
Not one department is fit for purpose

Not one department is fit for purpose Avoid dealing with them Completely

1
Date of experience: Aug 06, 2025
Shop girl
This housing service is terrible

This housing service is terrible. I have been trying to get help to move for months but all there is barriers and no understanding or sympathy.I and my son are victims of domestic abuse, we can't live in temporary accommodation such as a hotel or hostel because of sons age, mental health and autism.Also I don't myself and my son to be put a further risk of abuse.You ask for help from homeless team at the council but they don't care, after so many weeks your discarded.I get help from womens aid charity but after a few weeks they discard you.You try to register onto Manchester Move and you upload the documents then have to wait to be checked.Theyre excepted and then after all the stress of waiting, your told by Wythenshawe housing, you can't go into band 2, even though you have a letter of assistance from the homeless team.I have to go through my application and try to proof I and my son are victimsof abuse?How do I proof that? I can't contact the police because it will make our situation worse. Why can't this housing service be more understanding and so empathy? Why can't they make it more easy for victims of abuse? Why can't you see a housing officer face to face?Why do they want to put me and my son at risk of further abuse?I just want a safe, decent home for both of us to live in and live a much better and happier life.Surely we deserve that because we have suffered enough.

1
Date of experience: Aug 04, 2025
Belinda
Shambles of a council allowing…

Shambles of a council allowing crackheads, drunks and disturbed people to roam Piccadilly at will.Open drug dealing, threatening people demanding money, a disgrace to Manchester.What an advert for our city

1
Date of experience: Jul 17, 2025
Kaylee Kelly
WASTE OF TAX PAYERS MONEY

WASTE OF TAX PAYERS MONEY. COMPLETELY POINTLESS INCOMPETENT HORRIBLE SCAM OF A COMPANY. UTTERLY DISGUSTED. YOU SHOULD BE ASHAMED TO WORK FOR THEM. VILE.

1
Date of experience: Jul 15, 2025
KB12
Apparently Manchester council doesn't…

Apparently Manchester council doesn't need to have signage up to enforce parking fines. If you drive into Manchester you have to be a mind reader apparently. Their 'proof of offence' actually shows the sign is missing from where it should be, but they decided they did no wrong and the fine stands. Not much of a surprise coming from the same council that used to get CCJs issued for unpaid council tax against council tax exempt residents, then offer to make them go away for a small sum of several thousand pound.

1
Date of experience: Jul 13, 2025
WB54
Bin men always operate with a smile on…

Bin men always operate with a smile on their face bus drives often smile and say 'thank you' whenever i say 'thank you driver'

3
Date of experience: Jul 02, 2025
Justin P.
a huge scam is going on with MCC

14/06/25,,what a joke?thye send me new tax year bill to my old address where even i didnot lve anymore and they have been informed too they day we moved.and they send the new bill from june 25 till april 26(hahaha)and the worst part is the bill i got previously on my old address was a huge reduction due to severe disablity and low income,but they send new bill almost tripple the price even im not on that address anymore.such ahuge rippoff,ofcourse im gona report and will never pay a penny which i didnot owed,they juss start harrsing people with disrepect and fraud tricks.

1
Date of experience: Jun 12, 2025
Walker
Put me off coming back to manchester for sure

Not your average fine for dropping a cigarette butt with no binsFirst offence, evidence given.Consequences to your actions.Absolutely.Damn rightBut £150 are you taking the p**sFirst time ive ever been to manchester in 20 yearsI smoke all over and use cigarette bins.Hardly any leniency given here

1
Date of experience: May 21, 2025
Gordon
Shameful Money Grabbing Tactics - Zero Discretion

I received a parking fine from Manchester Parking Services for being slightly outside a bay – a trivial issue that caused no obstruction and was only necessary because another car had encroached into my space. Despite explaining this and providing evidence, they flat-out refused to use common sense or discretion.I had paid in full for 24 hours, followed all other rules, and yet they still enforced this ridiculous penalty, proving this isn't about fairness – it's just a cash-grabbing operation. They hide behind rigid policies rather than applying logic or fairness.Genuine enforcement is one thing – this is just exploiting drivers to generate revenue. If you’re parking in Manchester, be warned: even the slightest, unavoidable misalignment will land you with a fine, and they'll ignore any reasonable appeal.Appalling customer service, zero fairness, and an outright abuse of the system. Avoid at all costs.

1
Date of experience: Feb 26, 2025

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  • Manchester City Council is the local government authority for Manchester, a city and metropolitan borough in Greater Manchester, England.

  • language https://www.manchester.gov.uk

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