Name: marcus.co.uk
Telephone: 08000856789
Rating: 3.1

Frances Cooper Guest

My honest review of Marcus …

I have an easy access savings account with Marcus. I found the account easy to open, the interest rate is pretty decent. When I withdraw I receive the money into my bank account immediately. Would highly recommend.

Date of experience: Jul 04, 2023

Lillie Barnes Guest

2 years ago

My experience is very good

My experience is very good. I've had an account for about 5 years and it's easy to use. Transfers go through smoothly, the interest rate for an easy access account is perfectly fair, and they answer the phone very quickly.

Date of experience: Jul 04, 2023

GM48 Guest

2 years ago

Decent rate for instant access

Very decent interest rate, but not the best.Easy to use app and true instant access.Very helpful customer support staff, but unavailable at weekends.Still pretty happy though.

Date of experience: Jun 21, 2023

ItzAssassinGamer Guest

2 years ago

Christalla went above the call of duty…

Christalla went above the call of duty and could not have done it on my own as I was diagnosed with a Brain Tumor . Christalla was patient , understanding and nothing was too much trouble.

Date of experience: Jun 07, 2023

LC31 Guest

2 years ago

They claim to use faster payments more like slower payments

They say they do faster payments but where as other faster payments go into your account immediately Marcus seems to occasionally take a very long time and I have been waiting over 40 mins on this occasion for something that should be instant especially as it is a working day around 2pm. Therefore it is not faster payments so I will take my money elsewhere.

Date of experience: Jun 01, 2023

Isaac Saunders Guest

2 years ago

love marcus

Fricken love marcus, clapped a hostage

Date of experience: May 16, 2023

PlugVeg46 Guest

2 years ago

I’ve really liked having my money in my…

I’ve really liked having my money in my Marcus account. It’s safe and easy to use. My only negative is the rates have been a little inferior to alternative savings accounts BUT the experience is great.

Date of experience: May 10, 2023

Cassidy Guest

2 years ago

The app doesn't work

Unable to access account via app or computer. Have had to resort to telephone calls to complete transactions recently. Not good enough.

Date of experience: Apr 29, 2023

Loraine Carter Guest

2 years ago

Surprised about other reviews

I am really surprised about the other reviews. I've been saving with Marcus for about 4 years - in that time I have grown the amount substantially (transferring each month), then taken a large portion out to pay for the house deposit, which required me to call them to instruct the transaction, it all went very smoothly. I then had to ask them to provide letters for proof as requested by the solicitors for the house purchase etc - all done without any issues at all. I have always been very happy. Any transfers I make back to my main account are pretty instantaneous too. All in all, one very happy customer. Except that their interest rates are now not the top of the game!

Date of experience: Apr 21, 2023

Woody Morgan Guest

2 years ago

It’s as bad as the other reviews say

As per other reviews on here. Too difficult to get your money out. ISA transfer process is manual/by post/by cheque. Obviously, it’s deliberate that they haven’t moved to electronic transfer and payment. They clearly have little care and protection for the customer. Too slow to raise rates with base rate increase and you have to manually opt into the bonus. Used to be able to transfer larger sums of money in a day, but they go rid of that feature too. There are better companies with better rates who are easier to do business with. Go elsewhere because when you realise you are not getting a good deal, it’s too hard to get your money out.