Review Time
Bit surprised to see so many negative reviews here. I’ve had a Marcus savings account for a few years now. I joined when it offered the leading rate but recently it’s rates lag behind it’s peers and the BOE rate. I’ve never needed to access Customer Support so my experience is purely regarding transferring money in or out which is usually completed faster than I can log on to the other site. My only criticism is the rates are so far behind the BOE base rate but that’s true of all Banks so I won’t dock them a star for that….
I tried accessing my account but my login details did not work. Requested to have my password reset (still had attempts available). Received the passcode to proceed with the reset and instead of being directed to reset the password my screen showed my account got locked and i need to contact their customer service by phone.Worse thing is that Customer Service is only available Monday-Friday 8-8pm. "Your account is lockedYou'll need to call us on 0800 085 6789 to speak to someone who can help you. Our lines are open Monday to Friday, 8am to 8pm."I got locked out at 8.30pm. Now I have to wait until the morning, call and speak to their customer service in order to unlock the account.Ridiculous tech enablement from an American Bank. It's all branding, will close this and move my savings to another bank that has better account management online services and more accessible customer service.
It's not instant access - despite what they say, it sometimes takes several hours/days for them to send your money. You can't contact them at weekends to sort it out. These days, instant access should mean payment immediately. Other banks manage it.
I can see some pretty bad reviews here but my own experiences have been good. Have had their instant access saver for a few years now. The app is a bit slow but never had a problem transferring funds in or out. Only thing is on a weekend transfers take over a day to appear at the other end . When my phone was stolen the Customer Service team was very helpful in assisting me to reset my log in etc. I would def recommend if you want a straight forward account for savings but do near in mind at a weekend your funds aren’t instantly accessible
Out of all my bank accounts, Marcus is now paying the lowest rate @ 1.99%(easy access saver) and this includes their so called “bonus”. 0.25%, BIG DEAL!It used to be my best account for interest. Perhaps that was the intention - to sign customers up and not keep up with the market rate. Typical, greedy American banking institution in my opinion. Withdraw your cash and get yourself a better deal is my advice.
I closed my online savings account with a substantial amount of $ with Marcus more than 3 weeks ago and I still have not received my money back, the funds remain with them. Since then I had almost 10 phone calls (no ticketing or email system) with customer support and they still have not sorted this out, they are unable to give an explanation. I have been on the phone for hours now.This is unacceptable for a financial institution which claims to be affiliated to Goldman Sachs. I wonder if they do not have the funds any more? This makes me believe that they are yet again in trouble and soon to be bailed out.
I am transferring my ISA (x2) to another provider as their rates are so low! This bank is not on the electronic transfer list (BE WARNED) so the new ISA company had to WRITE (DELAY!) to them on the 29/9/22 to ask them to transfer in the money.. I have called them 3 times and each time Marcus have said they have NOT received any transfer letter from either accounts.. I spoke again to the new provider who have said for the 3rd time that it HAS been sent. Marcus said they may have sent it to the wrong address (they didn't as I checked!). Their 15 days are up on the 19/10/10 ... If by then my ISA has NOT been transferred I will be contacting the Financial Ombudsmen so they can look into what went wrong! This is such a simple operation, but is seems that it is not being carried out! Shame on you Marcus you should not be causing anxiety to your customers! Hours on the phone I will not get back !!!It is now 27/10/22 - another hold for 50 minutes... my husband sent the letter in nothing to say they had received the letter!
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Backed by over 150 years of Goldman Sachs' financial expertise to help you make the most of your money. Marcus UK's savings accounts are designed to help you save the way you want, with our dedicated Customer Care Team available 8am - 8pm, Monday to Friday to help support you.
Visit our website: www.marcus.co.uk
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