Review Time
Unlike most banks, you cannot transfer your cash ISA out electronically - you have to fill out and post a paper form.I omitted my national insurance number (doh!). They then refused to accept my confirmation NI number over the telephone (even though I had completed their security checks). They said that I would have to comjplete a whole new form and send it in again.Terrible customer service (although polite).Feels like the Hotel California - My money can check-out but it can never leave...
I opened this account almost 2 years ago and have to say the APP is so easy to use and Marcus are excellent and speedy at raising the interest rates on savings. Transfers and withdrawals really could not be any simpler and for someone who is not that tech savvy, I am very pleased with everything about this account.
I have an instant access savings account with Marcus. I find the website easy to use, the interest rates are fine and when withdrawing funds to my current account in another bank - the funds arrive...immediately! Thank you and well done, Marcus!
I would give them 0 stars if I could. I was planning on using their credit card while in Europe because they are one card that uses email along with SMS to confirm things - and SMS to a US phone doesn't work overseas! I called them and let them know where I was, and they flagged and locked my account anyway when I tried to use it to by train tickets. Left me high and dry with no card overseas. Totally useless. DO NOT USE!
Marcus by Goldman Sachs (in UK) online savings account is superior to any mainstream high street bank both in it's efficiency and in the frequent updates to interest rates. On the odd occasion things go slightly wrong the telephone help desk is highly proficient.My only negative comments are that the website needs the facility to view inputted password and that it would be useful if the account could be linked to an additional UK bank account.
Good rates and easy to set up / use the app. I have an ISA with them and a savings account and I like both. But they’re a bit too paranoid about security that you’d think my account is top secret given the numbers of steps and days it takes to change any linked account. They have to modernise to be in the 21st century’s instant money movement.
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Backed by over 150 years of Goldman Sachs' financial expertise to help you make the most of your money. Marcus UK's savings accounts are designed to help you save the way you want, with our dedicated Customer Care Team available 8am - 8pm, Monday to Friday to help support you.
Visit our website: www.marcus.co.uk
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