Review Time
Be prepared to hustle when trying to withdraw your own money, first the put a hold without you asking for, second Custumer service is ridiculous called them 3 times to help simply withdraw my own money and the 4th time they answered the call but no one responded all of them seems to not be happy working and very sleepy, do your self a favor and try a more professional savings account to put your hard earned money.
The most unhelpful company I have dealt with as the executor of an estate. They do not understand laws in various states and would prefer to keep funds from the rightful heirs as help them get the money that was legally intended for them without going through very expensive and lengthy court proceedings. I would never use this company.
Staff dont even know the basic ISA transfer rules wrong information provided and I was clearly being a nuisance and then rushed off the call.My money is being moved elsewhere and I do not recommend cold adviser and very poor service
Marcus by Goldman Sachs closed my accounts without any notice — no letter, email, or phone call. I had full legal authorization from my elderly father to manage our joint account, and it was suddenly revoked after the closure. When I finally reached someone, I was told the bank “has the right to close accounts at any time.” They gave me incorrect contact info, refused to provide an interpreter for my father, and offered no support. This was handled with zero transparency or care. MY ACCOUNT WAS CLOSED ON 2/11/25, AND I STILL DON'T HAVE ACCESS TO MY FUNDS. I would not trust them with your money.
I just do not understand these banks who force me to call change my mobile number. Are you suggesting being logged in securely on your app isn't secure enough for me to change number? That speaking to someone on a phone is safer? Lloyds bank let me change my number on the app, It took me less than a minute. I am tempted just to open an account with another bank and move my money across.
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Backed by over 150 years of Goldman Sachs' financial expertise to help you make the most of your money. Marcus UK's savings accounts are designed to help you save the way you want, with our dedicated Customer Care Team available 8am - 8pm, Monday to Friday to help support you.
Visit our website: www.marcus.co.uk
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