Review Time
The interest rate was great when I opened it! It has dramatically decreased but isn’t that the way at the moment!Their comms are great - whenever you need to call them they answer quickly and are great. So responsive and comprehensive and human. I highly recommend.
I have a savings account and ISA with Marcus both delivering good and competitive interest rates along with fast transaction times which often appears on my statement within minutes of posting a transaction. Along with excellent customer services I would highly recommend this bank always easy to speak to if needed. Very happy with this bank
I've used Marcus for about 3 years now after I received an inheritance and researched Martin Lewis' advice about savings. It's been a pleasure tbh, all my family use Marcus now as well.The website is nice looking and easy to use. More recently I've started using the app too which makes it even easier using Face ID.The transferral of funds is always very speedy. I made a big transfer today for a house purchase and the money literally arrived in my bank account within minutes.What's particularly impressive about Marcus is their excellent standard of customer service. They honestly have the most professional, courteous and well-spoken people on the other side of the phone that we've ever had! As opposed to the miserable, mumbling, aggravating responses you usually get from customer call teams lol.I have to knock a star off because they are no longer competitive for easy access savings... which is the main reason I went with them in the first place 3 years ago. Will have to shop around again if they don't improve the interest rate soon, but I'll be sad to leave them because this is a great company.
Opening account was nice and straight forward. All my money was spread across multiple savings accounts paying next to nothing in interest and I've been pretty lazy seeking out a better rate until now.Account was active within minutes with no issues. I've given 4 stars because although the account security means you can only withdraw to a single nominated current account, I'm not a fan of simply email and password for bank logins. Banks like Natwest and First Direct use a user ID and the random password character selection along with their apps for better security. In this day and age I think clients should have the option to use 2FA, perhaps using Duo app for better security to login.
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Backed by over 150 years of Goldman Sachs' financial expertise to help you make the most of your money. Marcus UK's savings accounts are designed to help you save the way you want, with our dedicated Customer Care Team available 8am - 8pm, Monday to Friday to help support you.
Visit our website: www.marcus.co.uk
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