Review Time
I’ve been using Mars Hydro products across the board, and I’m very happy! From lights to other accessories, everything is well-made and reliable. The FCE3000 light is just one example my plants are thriving under it and looking very healthy. All my products arrived in excellent condition, well-packaged, and shipping was fast, so I didn’t have to wait long at all. The quality is consistent across their lineup, and the pricing is very reasonable for what you get. Setup is easy, and everything works as expected. Overall, I’m extremely satisfied and would recommend Mars Hydro to anyone serious about indoor gardening my plants couldn’t be happier!
I recently ordered a new humidifier from mars hydro. They're website CLEARLY states that my order would be shipped on the 28th of march. I emailed them to double check that my order would definitely be shipped on the 28th of March and was told this: "To clarify, the pre-order information on our website accurately states that we are committed to shipping your order by March 28th. This date is in line with our initial estimate and is not a misrepresentation of our capabilities."On the 28th of March I had still not received any updates or a shipping confirmation, so i emailed them again and was met with an email saying that they are closed for the weekend. So, not only is there website providing completely false information, but their staff also blatantly lied to me about being "commited to shipping my order by the 28th of march" when they knew fully well that they wouldn't even be open on that day. So mars hydro, you were NOT committed to shipping my order by the 28th of march and the information on your website IS a misrepresentation of your capabilities. An accurate representation would be to say "we will take your money and lie to you about delivery dates". I've been a mars hydro customer for years and I've supported your company since you were founded in 2009, but this will be the last purchase I ever make with you. I have opened a paypal pursuit so hopefully i will be one of the lucky few that actually get their money back from these brazen con artists. Avoid this absolute joke of a company like the plague.
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