masoniccollection.co.uk

4.6
4.6 Based on 61 reviews

...

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Average Rating

4.6

/
5

61 Reviews

5 Star
84%
4 Star
8%
3 Star
0%
2 Star
3%
1 Star
5%

Filtered Reviews

Filter Reviews

Review Time

Gunner Clark
Excellent service

Excellent service , wanted RA Past Prov Officers jewel , item arrived in a couple of days . 5*****Would use again .

5
Date of experience: Apr 11, 2025
Larry Taylor
Speed of delivery

Speed of delivery

4
Date of experience: Apr 10, 2025
The products are always oWill definitely use again in future when I require items.f a high…

The products are always of a high standard of quality.The packaging ensures no damage on delivery which is always on time.

5
Date of experience: Apr 08, 2025
Abby Johnson
I was very disappointed by the length…

I was very disappointed by the length of time it took to deliver my order. In the end I had to contact yourselves to enquire why the delay; only then did it prompt a reaction and the goods were sent.I found this unusual because I have had any problems in the past and have earned you a higher rating.

2
Date of experience: Apr 08, 2025
Received item in good time and although…

Received item in good time and although damaged in transit it was dealt with and replaced with no quibble.Packaging needs to be more robust.

5
Date of experience: Apr 07, 2025
Bygdaddy21
Great easy to navigate site and quick…

Great easy to navigate site and quick delivery

5
Date of experience: Apr 06, 2025
Scott
Good quality at a reasonable price

5
Date of experience: Apr 06, 2025
Easy to deal with

Easy to deal with. Answer my Emails efficiently. Good quality products.

4
Date of experience: Apr 03, 2025
Ross Coleman
Delivery quick en correct.

Delivery quick en correct.Thank you

5
Date of experience: Apr 01, 2025
Thedeathfunny82
Asked for a cancellation and refund. No one replied

I ordered some items from here one evening and also Free masons hall. The very next morning I cancelled both orders as I discovered it had an unexpected tax bill. Free masons hall responded immediately and I had my refund returned within 2 days. I have had no reply from masonic collection and no refund. I phoned them and was told someone would be in touch, they never did. Now I have had to do a reclaim through my bank. Awful customer service. I buy for my lodge in Tenerife and had some very big orderes. I will now only be using Free Masons Hall

1
Date of experience: Apr 01, 2025

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