Review Time
I have placed and received the orders before and was satisfied however my recent order was delivered in the wrong addressed. I have called the contact center and the courier to sort it out but nothing really happened. There is also no way of calling their courier service. The representative said that I will receive an email within the next 24 hrs. No callback will be made. What a disappointing experience.
The worse online experience I’ve ever had in my life, already 10 days and my order still is on the way to be delivered!It was supposed to be delivered within 12 hours and 216 hours already passed.Their customer support just apologizing and saying it will be delivered today :)))
I am writing to bring to your attention a series of unpleasant experiences I’ve had at your Max Fashion store located in Fun Republic Mall, Lucknow.On several occasions, I have visited this store and unfortunately, I have consistently encountered rude and unprofessional behavior from one of the staff members, named Pooja Kumari. It has reached a point where I feel compelled to share my dissatisfaction with your team.Specifically, during my most recent visit, after I had exited the changing room, Pooja Kumari accused me in a very rude tone saying, "Aap ne photo voto to ni keecha h na andar?" while staring at me and my phone. I understand that stores may have policies regarding photography, but this approach was extremely inappropriate. There are better ways to communicate store policies to customers rather than making direct accusations in such a manner.As customers, we are paying for the items with the service tax added to the price of each product.Customers, come to your store seeking a pleasant shopping experience, and this behavior detracts from that experience significantly.Highly disappointed!
I recently placed an order for the MAX Panelled Sneakers with Lace-Up Closure under order number 94154444621, taking advantage of the "Buy 1 Get 1 Free" offer. However, I only received one pair of sneakers instead of the two I was expecting.I reached out them via email but no one have response yet.Unsatisfied Customer
I am beyond disappointed with my recent experience ordering from Max Fashion Online, Dubai. I placed an order (Order Number: 94149669487) for 3 white hoodies for our staff to wear during the winter. However, what was delivered were 3 creme-colored hoodies instead—completely different from what I had ordered.To make matters worse, there was no apology or explanation for the mix-up. I immediately attempted to initiate a return and request the correct items, but despite several efforts, every single return request was canceled by Max without any valid reason. It's been nearly two month of constant back-and-forth with no resolution, and no response or meaningful support from their customer service team.It's incredibly frustrating and unprofessional, especially when I was just trying to get the right product for our staff. The complete disregard for customer satisfaction and lack of communication is shocking, and I would highly recommend avoiding Max Fashion Online if you're looking for reliable service and timely deliveries.
I have been a regular customer of Max, but my recent experience at this outlet was extremely disappointing. I purchased a pair of loafers from this location, and within just two days, the shoes started showing visible quality issues, including discoloration and marks. Despite not using them for even seven days, the condition deteriorated further, making them unwearable.When I visited the outlet to address the issue, the staff was unhelpful and dismissive. Instead of resolving my concern professionally, they seemed to avoid accountability and provided no satisfactory solution. Their lack of concern for customer satisfaction and poor service has left a negative impression.I do not recommend purchasing shoes from Max, especially from this outlet. Their approach to quality and customer service needs significant improvement.
Worst service ever witnessed. Delivery not reached plus the delivery person don't answer the cal. When u cal the customer care they keep on chanting that they working on it, working on it.. Don't no what exactly they working on. Sometime I feel they are kept just to inform the customer that when we say we are working on it means to understand nothing can happen and you can cancel your order. Thanks for wasting time and efforts.
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